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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wash cloths were old and stained. Floor was unclean-caused our socks to be dirty. Kitchen counter laminate was coming off. Lightning in room was insufficient. Lack of electrical outlets. 2 on bathroom was not enough. Room was quiet.
Business response:
Roy, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Very Disappointed. This is the first time I have ever stayed at an Extended Stay America. While the room appeared to be clean, there was a dirty cup from Burger King on the desk chair, which makes one wonder did they even clean or just make it look clean. The tub also did not appear to be clean and I did not even use it because of that. There was no ice bucket in the room and I couldn't find anywhere I could get ice. I know there is a freezer but to make ice would take a few hours. They should provide ice machines and bucket... read more
Business response:
Cindy, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Since... read more
Was not impressed. I would not stay at this hotel again. There was a dirty smell to the place, and the carpet in the hall was disgusting. It looked like they try to keep the rooms clean but the smell was not pleasant. We stayed two nights, if we were going to be in town longer we would have found another hotel for sure. Luckily we were gone most of the day and really only slept there.
Business response:
Candace, thank you for evaluating your stay with us. We apologize for the unpleasant experience you outlined and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Not please with this Hotel Stay... The first thing that occurred when I checked in was the police was there for a guest who was running around the property acting crazy and didn't want to check out. The second thing the room wasn't as clean as it could have been. The third thing was that panel in the bathroom along the sink fell down and almost hit my son's foot. And the final thing was that they rushed us to check out Sunday after the previous hotel associate said I could do a late check out the previous day. They sent some... read more
Business response:
Thank you for your candid evaluation. We are sorry for the disappointing stay you had with us and apologize for the maintenance issues you encountered. We will review this with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manag... read more
room was disgusting shower rod hanging kept up barely by zip ties fridge visible large amount of mold microwave rusted n dirty had to move bed to plug in and un plug light since the switch was missing shelf fell down horrible musty smell towels dirty bed skirt big hole door to hard to open or close first room had same issues im highly upset i would like a call why should i have to clean the room before i can stay in it after paying i really would like a refund coming from out of town didnt make it easy to change hotels so we... read more
Business response:
Rose, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
We waited for the room until 6:00 they had all cleaners walk out. Many people left without a room.
Business response:
Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
AVOID staying here. Our check in experience was terrible. My wife and I were aware that a lot of places are understaffed, so we showed up two hours after normal 3 PM check in time to be told our room was not yet cleaned. The clerk apologized, took our phone number, and told us we would be called when it was ready. Never received a call. At 8:30 PM, we returned to the hotel and I said to the desk manager, "It's been five hours, is our room ready?" He said, "Looks like you were signed up for a handicapped room." When I replied... read more
Business response:
Richard, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Very bad service
Business response:
Ekaterina, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Filthy It’s filthy
Business response:
Charles, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.