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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property needs some serious updates
Business response:
Dear John, our team strives to ensure an excellent experience for each guest, so we apologize for disappointing you. We have noted your comments as we monitor our property's condition and plan for future upgrades and changes. We appreciate your patience, and we would love to make it up to you on your next visit to the area. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Underwhelming at best Upon arrival, we had to wait to check in for quite a while bc someone had decided to not stay and wanted a refund. This was the first red flag. We were in a non smoking room, it smelled like smoke and the window was open clearly trying to air out the room (it was 50’ F outside). We let the front desk know so they didn’t think we caused the smell and they did nothing but say “ok.” The room had the expected amenities but these are pretty much the bare minimum. My wife and I travel fairly often (I run race... read more
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate you posting your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Worst hotel I have ever booked The place was filthy. Dust everywhere, and trash under the bed. People were smoking marijuana on our floor which was supposed to be nonsmoking!! Checked out after checking in, and was assured a full refund. Called today to find out when the refund would appear, and was told to contact Hotels.com, which could only get 2 of the 3-day stay refunded. Absolute disgrace. Do not stay here!!
Business response:
Dear Lori, it is very disappointing to read your feedback. This is not the kind of impression that we want our guests to have, and we take these concerns seriously, especially with the cleanliness of our hotel. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
My first interaction with staff on duty, including the manager was not pleasant. I traveled from Louisiana, after booking and prepaying for my stay for 4 days, to be told I had to pay a $100 deposit for incidentals, and if there are no damages I would get it back within "3-5 business days!!" I mean, what if I had not budgeted extra for things like this. The only explanation given was "at least we are cheaper than others" and "corporate makes the call." The TV and remote were not cooperating with each other, no cleaning servi... read more
Business response:
Dear Antoine, please accept our apologies for the difficulties you encountered. We are committed to providing every guest with a home-like experience and have discussed your comments with our team members to handle our guest's requests diligently. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Halls smelled of weed all hours of the day. Hair on pillow cases, food in fridge, earrings in shower, dirty wash cloth in shower,
Business response:
Nicole, thank you for sharing your review of our hotel. We promise to provide our guests with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies, and we assure you that we will be discussing your concerns with our housekeeping team to ensure a better guest experience. We have also taken note of your specific comment. Your feedback and also your patience in these matters are much appreciated. We hope you will allow us in the future to regain your trust. Sincer... read more
The room was not clean the toilet had not been flushed and it smelled
Business response:
Carl, thank you for your honest evaluation. Please accept our sincere apology for the oversights in your room. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you to the area. Sincerely, Hotel Management
I paid for 3 rooms, when I arrived they told me ,, We have only 2 rooms available,,, After long argument they finally found 3rd room. Never will go back to this place.
Business response:
Lilia, thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you also for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as our guest and would love the opportunity to provide you with the seamless stay you anticipated during this trip and which you have come to expect from our bra... read more
Business response:
Dear Duncan, thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality. Sincerely, Hotel Management
$100 deposit there is a $100 deposit now, you won't know it until you go to check in after you booked and guess what no refund
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.