This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom ceiling leaked two days in a row.
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
The front desk staff ignored us upon check in and was very rude when I asked if someone would be able to check us in for our weekend stay. We had a non-smoking room, which reeked of stale cigarettes and marijuana (the entire hotel reeked to to be honest- the hallways were especially bad). If you neared the window in our room the smell was imbedded in the curtains. I actually went out and purchased glade plug ins since we had 2 kids with us, it was that bad. The shower curtain rod was hanging on by a thread and sideways, ther... read more
Business response:
Thank you for your review. We are sorry for the unsatisfactory service you received from our front desk staff at the time of check-in and apologize for the maintenance and cleanliness problems you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Since... read more
Although there a loud big fight I felt uncomfortable for a minute then the fight was done. Otherwise it is good place.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel, We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Was not clean hallways At ALL smell like animals in the room I knew it was pet friendly but you should not smell it
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disappointing Not so good. Had to wait 15 minutes for front desk to reappear at check in. Room was okay not as comfortable as I would have thought, one chair was totally broken other was unable to sit back in. Had kitchenette but know utensils or pots in room and when I went to front desk, I was told it would be a while before I could get any.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problem is resolved. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I stayed on the second floor and the room above me the people were stomping and banging all night. I got no sleep and left early because of it.
Business response:
Thank you for the candid review. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.