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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was not at the desk when i call around 25 times aloud, when she got there she was full of attitude and very rude with her tone of voice and body language. Room #111 doors was defective and stif made a cracky sound every time it's to be open or close. Inside the room the sit was very disgusting
Business response:
Tina, thank you for your review regarding your stay at our hotel. Please accept our apologies for the unsatisfactory service and the maintenance issue you outlined. We have shared your observations appropriately for immediate attention. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
I was initially going to stay here for four nights, and modified the booking because upon entrance, it was extremely dirty. I stayed for one night but only ended up being in the room for a few hours.
Business response:
Thank you for your honest evaluation. Please accept our sincere apology for any oversights in your room. Guest comfort and satisfaction are a top priority for us; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you to the area. Sincerely, Hotel Management
Trashy rooms with hard beds and rough sheets.
Business response:
Daniel, thank you for staying with us and sharing your experience. Please accept our apologies for the cleanliness issues you encountered with your room. We have shared your concerns appropriately to ensure this does not happen again in the future. We are also sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Nice and convenient location. Smelled oddly, dirty, had a cockroach on the wall. Wouldn’t stay there again.
Business response:
Kenneth, thank you for staying with us and sharing your concerns. Please accept our apologies for the cleanliness and odor issue. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. However, we will address all your concerns with the respective teams to guarantee any future issues. We hope you will give us a second chance to deliver the outstanding hospitality you deserve. Sincerely, Hotel Management
The dirtiest hotel ever The carpet was dirty and smelled musty , the bed was lumpy the walls were discolored from people smoking in the room , the towels and wash clothes were old and when you wet them you couls see dirt on them from being used too many times
Business response:
Thank you for your candid evaluation. We apologize for the disappointing experience you had and for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Don’t waste your money. Terrible service. Leaking toilet. Floor peeling up in the bathroom. Broken tv. AC cover fell off in kiddie of the night with a great crash to wake me up. Rude staff. Not a single amenity included in this “extended stay” room.
Business response:
David, thank you for evaluating your stay at our hotel. We apologize for the maintenance issues you encountered during your time with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Our main aim is to provide thoughtful hospitality to our guests; therefore, we are sorry this was not your experience. Your feedback is valuable to us as it helps us improve our service moving forward. We also regret not meeting all of your expect... read more
Terrible! The pictures of this hotel are either stock photos or from a long time ago. It looked NOTHING like this. The entire hotel smelled like smoke, and everything was FILTHY. Who knows the last time someone cleaned this place. Employees were unprofessional. In our room, the windows didn't close, the furniture was broken and dirty, there was mildew everywhere. DO NOT stay here.
Business response:
Rebecca, thank you for evaluating your stay at our hotel. We apologize for the maintenance and cleanliness issues you encountered during your time with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Our main aim is to provide thoughtful hospitality to our guests; therefore, we are sorry this was not your experience. Your feedback is valuable to us as it helps us improve our service moving forward. We also regret not meeting ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.