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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was not clean, bathroom didn’t work, toilet. Staff is almost never at the front desk. I spent eight nights and I think I deserve compensation for that bombshell of an operation!?
Business response:
Robert, thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues that made your stay unpleasant. We will share your comments with the teams involved to take corrective actions. Moreover, we also apologize our associates were not present at the front office when needed. Such lapse in service is not acceptable, and we assure you to look into this situation. We hope you will allow us another opportunity to serve you in the future. Sincerely, Hotel Management
Hotels dot com screws.me again Reserved king, got standard, bath only, no shower, water disgusting. 3rd.booking thru hotels dot com that when I check in at 9pm, am told all kings have been sold...even when I paid extra for one. And no one cares.
Business response:
Larry, we were disheartened to read your review. We regret that the room you reserved was unavailable, and we apologize for the frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management
I do not know why, it seems to me each time I arrived there, there were no employees at the front desk. Last time, I waited for 45 minutes before someone shows up. Thanks to the young male employee who kept calling to find the manager.
Business response:
Thank you for sharing your feedback. We apologize for the wait time you experienced at our front desk during your visit. We certainly understand your frustration, and we are very sorry for the inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay. Sincerely, Hotel Management
No paper towels, no tissues, no coffee maker, one bar of soap, the line s were basically a sheet and an extremely thin blanket, oh and to top it all of, we were attacked by a Yellowjacket in the room.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the housekeeping service issues and the unpleasant encounter you had in your suite. We can assure you that what you experienced is not acceptable by our standards, and we will address the concerns you outlined. We value you as our guest and regret the inconvenience caused. We hope to have a second chance in the future. Sincerely, Hotel Management
Sorry I picked this hotel When I arrived there wasn’t anyone attending the front desk. I waited a little then eventually had to call the number listed on my confirmation just to get help. When I finally got to the room, I couldn’t believe the stench. The room did not appear clean to me. We were even briefly without water. I was disgusted and disappointed.
Business response:
Patrice, please accept our sincere apologies for the issue you encountered upon your arrival, and we regret the cleanliness issue you had in your suite. Your comments have been shared with the appropriate teams to improve our service going forward so we can better serve our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Fire The Front Desk Chick The front desk girl was clearly high on some type of drug and very rude. Absolutely no customer service skills at all. I ended up paying more money for this room because the one I originally booked was not acceptable. The rooms are crappy and uncomfortable and it’s clear that there is no love and care put into this location
Business response:
Christina, please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service delivered by the front desk associate. We want every guest to be treated with respect and authentic, friendly service. We are sorry this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. Moreover, we regret not meeting your expectations with our accommodations. We hope you will reconsider staying with us again so we can try our best to provide you ... read more
Business response:
Angel, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Brand new hotel not clean front desk girls not friendly or helpful
Business response:
Thank you for your review. We are sorry the cleanliness of our property was not to your expectations, and even more distressing is the fact that you did not experience the best of our staff. Your feedback has been discussed with the appropriate individuals to improve the quality of our accommodations and services moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.