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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Total crap. No luggage cart(they can't find it), Wifi not operational, room keys not operations (you had to find someone to let you into room every time you left the room- and staff not apologetic about it ; not told if this problem until after I checked in and told I could only get a refund if I cancelled reservation. Place is very rundown. Staff said "call 'corporate' if you have a problem"- so I called the customer relations the number listed online : no answer.
Business response:
Dear Bruce, we can't apologize enough for the inconvenience you encountered. We always want to provide a home-like stay to all our guests, and it is disappointing that this was not your experience. Although what you experienced is unusual, we have shared your feedback with our team to see how we can handle such situations better. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, Hotel Management
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Room wasn’t very clean and smelled like cigarettes the whole time.
Business response:
Dear Nicholas, thank you for being our guest and for sharing your feedback. We are sorry if the cigarette smell compromised your experience. We have strict policies that prohibit smoking in some areas. We appreciate you bringing this to our attention so we can address it appropriately. Also, we have discussed your feedback with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating to future guests. We hope you will give us a chance to provide you with the flawless stay you deserve on a fu... read more
Very poor condition room not clean poor running water floors dirty everything about this place is horrible i cut my stay short by 1 day please refund me
Business response:
Dear Mohamed, our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Left a lot to be desired This hotel was mediocre at best. The door took some effort to open and close and the security lock barely sat in the latch correctly. The room smelled like stale baby powder, the pillows were awful, and the bathroom sink was clogged so whenever I ran the water I had to be careful not to overflow the sink. This hotel was definitely older, which is fine, but the cleanliness factor needs a lot of improvement.
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Stay away... Dirty floor and counter in room, smelly also and sheets look like they had been slept. O' and the cable was not working. Would not recommend to any one.
Business response:
Dear Tim, first and foremost, we apologize for the inconvenience you encountered. We always want our guests to enjoy our clean, comfortable, and home-like suites, and it is disappointing that this was not your experience. We have discussed your feedback with our housekeeping and maintenance team to ensure they diligently inspect a room before allocating it to future guests. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
There was no hairdryer and the shower head doesn’t provide enough water to rinse yourself! The HVAC unit and kitchen motor kept me awake all night, as well as the sound of water bubbling up in the sink in middle of the night.
Business response:
Dear Marcia, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their bath amenities, such as hairdryers. These items are available and complimentary at the front desk at any time. Meanwhile, we will ensure our front desk communicates this more clearly going forward. As with most mechanical and technical equipment, issues do occasionally arise. While our engine... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.