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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs All I have to say when I stayed "Bedbugs"
Business response:
Thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
The bed was sooo small for it to be a queen. If you sent at end the bed jumps up. I accidentally sat at edge end of the bed and the top of the bed rose up and I accidentally dropped my phone and cracked the screen.
Business response:
Please accept our apologies for the maintenance issues you experienced with the bed in your room. We truly regret the inconvenience it caused and have shared your concern with the respective team for a quick review and action. We hope to have another opportunity the next time you are in this area. Sincerely, Hotel Management
Very noisy hotel with doors banging all of the time. Shower had terrible water pressure, sink was clogged. Kitchenette did not have a oven just two burner stovetop. There were no dishes or silverware in cabinets and no pots and pans to cook with. Staff could have been more courteous. You had to ask front desk for these items. And who knows if you had to pay extra for them. So we just bought our own plastic items to eat from. Windows on the bottom floor can open so it was not safe. Very dirty carpet throughout. The address wa... read more
Business response:
Pamela, thank you for being our guest. Please accept our apologies for our hotel does not meet your expectations. It is truly disheartening to read a review like this as we are committed to providing excellent guests service. Your feedback has been discussed with our housekeeping and maintenance staff to ensure a quick review and action. Please know the kitchenware of your suits is kept at the front desk to ensure its cleanliness and it is always available upon request with no additional charges. We appreciate your patience ... read more
Filty room, Employees were very unproffesional Very dirty, from dishes to the room. Never got anyone to clean the room with my 4 nights of stay. Employees are very unprofessional, very arguementive starting from GM Megan Hickerbottom. Only reason i stay in this property is bcoz of the location - close to everything i need to go to. I wasnt feelin good the first 2 nights so i had no choice but to extend my stay to make sure i'm 100% better before i travel. Ive waited from 2:30pm to 10pm for someone to clean the shower yesterd... read more
Business response:
"Whilma, we appreciate you reaching out to show us your concerns. We regret any negative experience you had. Your feedback, and also your patience in these matters, are much appreciated. Thank you for your time; you have our assurance that we will address the issues you experienced appropriately. Sincerely, Hotel Management
This hotel has really old furniture it needs to be renovated. The add on expedia says that they offer conventional breakfast and the staff told me that they never had breakfast at this location.
Business response:
Gregory, thank you for taking the time to evaluate your visit. We are sorry our hotel does live up to your standards. Your feedback regarding our breakfast has been shared with our associates and we are reviewing all the website information to ensure this does not happen again. We also appreciate your comments regarding our hotel conditioning and have shared them with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will choose us again the next time you are in this area. Sin... read more
When we checked in the first room had hair all in the bed like it was not clean… they moved us to another room that the chair was broke and dirty… they moved us to another room… that there was hair in the shower and chair was broken… we had three rooms and all of them were dirty
Business response:
Tammy, Please accept our sincere apologies for not providing you with an enjoyable experience. We never want to disappoint any of our guests, so we regret the inconvenience you had with our accommodations. We have taken the necessary steps with our housekeeping and maintenance staff to ensure this should not happen again. Please consider us another chance so that we can make it up to you. Sincerely, Hotel Management
I hate this hotel. We expected something more family friendly clean and able to accommodate families. This was by far the worst hotel/motel I’ve stayed. The elevator was broken and had been for months. I had to lug a weekends worth of things needed for 1 infant a toddler and a preteen without a working elevator was extremely hard. Then the room was dirty towels weren’t cleaned toilet and tub filthy. Carpet was nasty room drenched with smoke and old carpet. I would not recommend this particular location not sure of the other ... read more
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we sincerely apologize. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope to have another opportunity so that we can make your next stay a memorab... read more
Checked in thankfully on 1st floor as the elevator is broken. Asked for an extra pillow and a blanket told full no extra pillows. Room /floor dirty. Ref with hair in storage area nasty. Bathroom dirty- leaned to travel with lysol scrubbing bubbles and wipes. temp dropped and the air conditioner/heater ran so loud finally turned off. The 2 guys who worked front desk were horrible. Tip do not book and stay there.
Business response:
Freda, thank you for taking the time to review our hotel. We are sorry for the lack of in-room amenities and be assured we will review this appropriately. We will also share your comments with our housekeeping team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
They didn’t have any blankets so I had to sleep in the cold with two sheets on the bed. Expedia confirmed with the hotel that they didn’t have any clean blankets and the hotel still would not refund me.
Business response:
Tiffany, thank you for your stay. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we are reviewing our standards to make sure this type of incident never happens again. For any further queries feel free to reach out to our front desk. We appreciate your patience and hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.