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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was mediocre. Not properly clean I
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Nothing the room was dirty and I had to clean it myself. The staff is very argumentative and don't care what you're concerns are and they don't care about anything but your money. And all you smell is weed and cigarettes in the building. Not a good place to stay. Very Dirty and Sticky at this establishment on Welsh Road.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue and the unsatisfactory service you experienced. We will discuss this with our teams to ensure we deliver excellent service and accommodations. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us to host you again. Sincerely, Hotel Management
So disappointed The front desk staff was professional and accomodating. When we got into our room it smelled of cigarette and a window was cracked open. The linen was dirty and had to be replaced. The people above us stomped and banged all weekend, even after we complained. It is convenient to shopping and dining but the cleanliness is something to be desired. I will not be staying here again.
Business response:
Dwayne, thank you for choosing us and for taking the time to post a review. We are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates provided and that our location worked well for you. We hope to have the opportunity to welcome you back and provide you with the ... read more
Don’t stay here This is by far THE WORST hotel I’ve ever stayed in. It was dirty and disgusting and the staff was rude and ignorant.
Business response:
Jeannie, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider giving us another chance to pro... read more
This is the worst hotel I've ever stayed at in my 36 years on earth. There were ants in the bathroom, and the hotel maids didn't even bother changing the linens on the bed, mind you, during a pandemic. We went to turn back the bed and we found pubic hairs, a long fake dirty finger nail, "crumbs", and other filth. The toilet was also dirty. This experience left us mortified during covid. Hotels should be grateful for their guests during times like these and clearly these people are not.
Business response:
Thank you for taking the time to share your review. We are sorry for the disappointing stay you had and regret the cleanliness issues you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The manager the fat white one is a mean nasty thing The manager lied and said we was smoking in our room when we wasn't. She steals peoples money so if you pay with a card watch your bank statements. She also gets away with anything she wants ! She doesn't like colored people so if your African American you have to be mindful of what you say and do ! She will put you on a do not rent list for anything if you are of color. She lets the white people overdose on all kinds of drugs and still does not band there name ! Watch out ... read more
Business response:
Tanayah, thank you for sharing your review. We apologize you did not experience one of our staff members at her best and regret the inconvenience caused. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
The property was dirty , we were given three keys to the room and none of them worked , no fault to the staff I suppose but they were friendly. The room was worn down and dirty and there were roaches in the room!!!!
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues and the malfunctioning key cards. We will discuss your comments with our housekeeping and maintenance teams to take appropriate actions. We hope to restore your trust in us on your next visit. Sincerely, Hotel Management
I couldn’t even stay in this hotel the floors door handles and rooms were dirty. I was even given the option of changing my room but the second room was also super dirty. I left and went back to the hotel that I wanted to rebook in the first place. But customer service at hotels.com didn’t help me at all with the original mix up of rebooking at wrong Location. ref to ** extended stay America Welsh road ** manager at corporate named Jeremy in guest relations for extended stay America said please call him they will refund the ... read more
Business response:
Kelli, thank you for being our guest. We are sorry for the difficulties you encountered. Your feedback concerning the cleanliness of the hotel has been shared with our housekeeping team to address the problems you outlined. Also, any financial inquiries on reservations made through a third party, prepaid booking site, must be routed through them, and we suggest you reach out to them. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
SAD AND DISAPPOINTING The bathroom had red hair dye and hair over tub and sink. Ask for bars in bathroom no BARS. Ask to get my sheet changed was told only after 14 days because of covid-19. I was there six day. It was very hard having to take my towels to turn in when i needed fresh towels. My first day i had a deaf in my family my aunt had pass a way. I wanted to leave and come back i was told know it was not allowed.. I told mangerment iI just want to go be wifh my family and come back after her services. Go a NO company ... read more
Business response:
Veronica, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments appropriately, and we thank you for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.