Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Stephanie, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Treesa, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from one of our associates. We have taken note of your feedback and have discussed it with our team to make sure we deliver a better service going forward. Moreover, we are sorry for the smell you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Ho... read more

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Carlos, thank you for sharing your experience at our hotel. Please accept our sincere apologies for the cleanliness and housekeeping service issues you encountered and the inconvenience this caused. This is not acceptable, and we have shared your comments with our housekeeping team to take corrective measures and prevent such mistakes from happening again. We value your feedback and hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality and accommodations. Sincerely... read more

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

We offer our apologies for the concerns outlined in your feedback and the difficulties you endured that led to a disappointing experience. Your concerns regarding the housekeeping and maintenance issues, as well as the lack of kitchenware, are discussed with the appropriate individuals to take corrective actions. Please revisit us so we can restore your faith and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Jesse, we apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known. Sincerely, Hotel Management