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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
racial tension People are very unfriendly. I don't feel safe.
Business response:
Rodney, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with our staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another opportunity to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
My stay was unique in that after reporting plumbing issues twice mgt did nothing to mitigate or resolve the issue. Inhumane.
Business response:
Thank you for being our guest. On behalf of our team, we sincerely apologize for not being able to resolve the maintenance issue in your suite while you were here. What you experienced is unacceptable by our standards, and we will address this with the associates involved to deliver better guest experience. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
There was not a room available at the time of checkin- we had to wait 20 minutes so they could find a "clean" room. Upon entering the room, it smelled liked mildew. We walked through the room and there weren't enough towels or washcloths, no cups and the shower cutain had mildew. We checked the bed, and there qere multiple blood stains on the sheets. We asked foe more, another set qas brought tobus, but we had to change the sheeta ourselves. No one ever came back with the towels. On top of that, there were ROACHES IN THE ROO... read more
Business response:
India, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Manageme... read more
Not TP, half a box of tissues. Halls needed vacuuming.
Business response:
Maureen, thank you for the feedback. Your comfort will always be our top priority, so we apologize for the service oversights you outlined. We are confident you will have a better experience the next time you stay with us. Thank you again for being our guest. Sincerely, Hotel Management
Not cleaned propperly at all. Had to switch rooms and still the 2nd room was filthy, stains on the sheets, garbage under the bed, no toilet paper, broken amenities, was not covid cleaned, hair in the tub, etc...
Business response:
Bob, thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered in both of your suites. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hot... read more
Horrible dirty dirty room old food in room
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are genuinely sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Room was dirty trash from previous person floor not vacuumed bathroom dirty shelf under sink detached from wall sink in bathroom water drains slow debris in drain burn marks on counter in kitchen area remote to tv melted just extremely disappointed condition of room but staff was friendly at check in
Business response:
Carol, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our future guests. On a positive note, we are pleased you liked one of our front desk associate. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Darryl, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.