Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Thank you for taking the time to post your thoughts about your recent visit. We are genuinely sorry that your suite was not in the spotless condition it should have been and regret the noise issues you encountered. We only wish we had the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not living up to your expectations, or ours. We make every effort to provide a seamless stay for each of our guests; therefore, we are disappointed if we fell short of this goal. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Amanda, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the disappointing stay, and we regret your room was not ready upon arrival. We are reviewing this situation to see what went wrong so we can avoid this in the future. Also, we are sorry for the issues you encountered in your room. We have shared your comments with the appropriate teams so that we can better serve our future guests. We understand your frustration and hope you will reconsider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Antwaine, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management