Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Quaadir, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to provide a flawless stay, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Britney, on behalf of our team, please accept our sincerest apologies for your suite not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

It is disappointing to see that we let you down during your time with us. We regret that your stay was anything other than perfect. Please accept our apologies for any issues you experienced while a guest at our hotel. We hope to have another chance to provide you with the outstanding hospitality you should have received this visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. It was disheartening to read your review, and we regret the poor experience you had. Please accept our apologies for the behavior and unprofessionalism showcased by one of our front office associates. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. We hope you consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Carmell, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Hydeira, thank you for sharing your feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Meanwhile, if we can be of any assistance, please feel free to reach us at our front office. We appreciate your patience and hope you will give us a chance to host you in the future. Sincerely, Hotel Management 

Business response:

Daniel, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are sorry for the difficulties you encountered upon check-in. Please know that the financial inquiries on reservations made through a third party must be made through them. Your comments have also been discussed with our front desk to make sure we are consistent with our service delivery. Meanwhile, feel free to reach out to our front desk for further assistance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management