Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Kwiara, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. We also apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you bett... read more

Business response:

Thank you for being our guest. We are sorry for the difficulties you experienced due to the unexpected power outage at the time of your check-in. We understand your frustration and hope to welcome you so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Desmond, thank you for reviewing our hotel. We are sorry for the odor you experienced during your visit and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to make sure proper procedures are being followed to remove the smell. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are sorry for the unexpected power outage during your stay and regret the inconvenience it caused. As your review is anonymous, we suggest you reach out to our front desk so that we can assist you. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Tabitha, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We have taken note of your comments as we are always looking for ways to improve our future guest experience. We hope you will return so that we can leave you with a much better impression of our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On a positive note, we are happy to ... read more

Business response:

Thank you for your feedback. We are sorry for the disappointing stay you had and regret the inconvenience caused upon arrival. Moreover, we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We wish we had known about the noise problem as we would have done our best to ensure you were comfortable. Please consider giving us a chance in the future so that we can make it up to you. Sincerely, Hotel Management