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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
German cockroaches all over the bathroom. Hair in tub and sink.
Business response:
John, thank you for being our guest. We are sorry for the insects and cleanliness issues you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The service in from desk was terrible and the room also no towels no toilet paper and the room smell bat
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Horrible place, room was dirty, desk service was constantly unavailable, place had a smell. Highly recommend against staying here!
Business response:
Thank you for staying with us and leaving your review. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We will share this with the appropriate team to be more diligent going forward. Also, we regret learning that our front desk staff member was not available during the time mentioned. We will look into what t... read more
BED BUGS!!!! The hotel and room, on the “surface” or at first glance appeared clean, but when I saw how the chairs by the desk had dried on stains on them and the nightstand was sticky every time my hands touched it, I realized it wasn’t. My final straw is when I had awoken about 3am to use the bathroom, flicked on the light and saw a couple of bed bugs right where I was sleeping?!!! Called to speak to the manager, wasn’t available (it was 3am), was told won’t be available til noon. Checkout was at 11am. Told the girl at the... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Disgusted Guest Checked in at night. Receptionist was pleasant. Went to my room on the 3rd floor. Bed had tons of black hairs on the white sheets (gross). I spent 30 minute using a tissue to pick all of the hairs off. Praying they were from the person who cleaned the room and not the previous guest. The next morning I got out of the shower and bugs literally scurried across the floor. When I left my room the hallway had piles of mud and dirt all over. To be fair, that may have been from an inconsiderate guest but how long do... read more
Business response:
Thank you for being our guest. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can ma... read more
It was ok I didn’t go over there for the view I went over there to get away from reality
Business response:
Jennifer, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Towel not wash , the bathroom was dirty, It’s supposed to wash the towels with bleach and all blankets and they don’t do it...I got sick .. very disappointed.
Business response:
Francisco, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
booked reservation stayed 1 nite my plans changed they charged me for 2 nites they ripped me off
Business response:
John, we were disappointed to see that we did not live up to our typical standards or expectations. Please reach out to our front desk for any billing queries, and we will be happy to assist you. Thank you, and we hope to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.