Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Chris, thank you for being our guest. We are sorry for the disappointing stay you had and apologize for the housekeeping service issue you encountered. We understand your frustration and are reviewing this with the appropriate team to see what went wrong ensuring it is not repeated in the future. Moreover, we want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your c... read more

Business response:

Sharon, thank you for choosing our hotel. We are sorry your visit was not up to your expectations and regret the maintenance issue in the bathroom. We have shared your feedback with the appropriate team so that we can fix the problem. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We also apologize for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your valuable feedback and hope that you will give us a second chance... read more

Business response:

Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the furniture have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management 

Business response:

Rodney, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

First and foremost, we apologize for the cleanliness issue you encountered in the room assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure this is not repeated again in the future. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are also sorry that you did not have a positive experience with our associates and that the team fell short of providing y... read more