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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. They don’t have any ice. When I checked in I wanted a soda and needed ice to cool the ones in my car. It was 85* outside. Their answer was to fill the ice trays in my room and i’d have ice by morning. what a joke. by the time ice was available i was checking out. For $69.99 they could buy a countertop Igloo ice maker as a courtesy to the few guests that request ice. It’s better than suggesting I go to a local convenience store to get ice.
Business response:
Dear Raymond, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Check in staff amazing Room clean. Was charged deposit which after 4 days never returned
Business response:
Dear Marc, Thank you for your feedback. We are pleased to hear you found our staff amazing and the room clean. Regarding the deposit, it usually takes about a week for the refund to be processed. We kindly ask for your patience during this period. If you have any concerns, please check with your bank. We appreciate your understanding and look forward to welcoming you back in the future.Sincerely,Hotel Management
Hotel smelled and room was run down and dirty.
Business response:
Dear Ralph, We apologize for the unpleasant experience you had during your stay. The condition and cleanliness issues you described are not in line with our standards. Your feedback is taken very seriously, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your comments and hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Busted tv
Business response:
Dear Aaron, We apologize for the inconvenience caused by the busted TV during your stay. Our maintenance team will be notified, and we will work to resolve this issue promptly. Your comfort is our priority, and we appreciate your patience and understanding. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Management
This place needs some serious Renovations and DEEP cleaning
Business response:
Dear Naimaj, We appreciate your feedback and are sorry to hear about your concerns regarding the condition and cleanliness of the property. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience this may have caused and hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.