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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok hotel. Should be better The front desk was clean however the smell of weed was very strong in the foyer of the hotel. The condition of the rooms were not great with splattered paint from repairs and such and just a bit run down. The front desk checkin process was not smooth and the person checkin us in was not very pleasant
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
I would like them to crackdown more on the smoking in the rooms. It is very obvious in the hallways as you pass the rooms.
Business response:
Dear DOMINIC, Thank you for taking the time to review your stay at Extended Stay America. We hope you had a pleasant stay overall. However, we hope you will accept our apologies for the cleanliness concern you encountered. We are truly grateful for your patience.We hope to make your next stay perfect in every respect. See you!Sincerely,Hotel Management
Felt unsafe within 10 minutes and left, no refund I checked in and immediately there were other guests or something screaming at each other in the lobby. No staff seemed to care, so I assumed it was not a big deal and it wouldn't matter once I was in my room. Went to my floor and immediately ran into more people screaming and arguing in the hallway. Went into my room and immediately noticed an off-putting smell, but it physically looked clean. I went to lock the door behind me and the door would not lock appropriately. I was... read more
Business response:
Dear Guest, Thank you for being our guest and for posting a review. Please accept our sincere apologies for the incident you encountered. While this is not a regular occurrence, we take the safety and security of our guests very seriously, so we are sorry this happened during your stay, which made you leave earlier than anticipated. We appreciate you bringing this to our attention and are looking into this matter. We are grateful for your patience. We hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel... read more
Hotel advertising a kitchen with utensils but my room didn't have nothing. I shouldn't have to go to the desk and ask for it then be told we don't have pots. How can i cook without a pot. I bought food to cook but had to go out and eat because i couldn't cook it with no pots
Business response:
Dear Kyle, Thank you for being our guest and sharing your thoughts. Providing the best of the hotel experience to all guests who enter our door is always our aim, but we regret missing some areas that affected your overall time with us. Our front desk team informs all the guests who enter our door about our kitchenware policy at check-in. We are sorry if you were not handed over the complete set of dishes. We will ensure that our team has sufficient stock of supplies as we move ahead so that no guests are disappointed. Pleas... read more
Meh but economical You get what you pay for. It was inexpensive. It was mostly clean, although the bedding had hairs on it that weren't ours. They need to include cleaning under the beds because there was a nice family of dust bunnies and other creatures underneath. The draining was bad. The toilet required multiple flushes to clear it. The sink also took several minutes after minimal use (like brushing teeth or washing hands). When they say grab and go for breakfast, it's literally 3 coffee urns/hot water for tea/hot chocol... read more
Business response:
Dear Patricia, Thank you for your feedback. We’re glad you found the value in the price and appreciated our front desk team, Rick and Omega. We sincerely apologize for the cleanliness issues and plumbing concerns during your stay; this is definitely something we are addressing. We will also review the breakfast offering to ensure it meets guest expectations. We appreciate your honest comments, and we hope to welcome you back soon for an improved experience. Sincerely,Hotel Management
Abysmal service We never even were able to get into our room. It was the worst hotel experience of my life. And more than 40 years of traveling I’ve never been so disrespected. The staff was unprofessional uncooperative and completely inept. After waiting for more than 30 minutes for a room that was reserved. We were told that it might be a couple of more hours And that they really weren’t sure if there would be a room available at all. They were incompetent. So we left.
Business response:
Dear Craig, We sincerely apologize for the experience you had during your recent visit. It is unacceptable that you could not access your room after a long wait, and we regret the unprofessional service you encountered. This is far from the level of hospitality we strive to provide.We are reviewing this situation with our team to ensure such incidents do not occur in the future. Your feedback is invaluable, and we are committed to addressing these issues to prevent similar experiences for future guests. We hope you will give... read more
Check in was fine, got to room and refrigerator was dirty with trash inside from previous occupant. Desk clerk had it cleaned. then I noticed there was no hair dryer. Desk clerk had to search empty rooms to find me one. The final straw was noticing a bug on my bed. I left. Facility refused to refund me as I had not paid for a refundable reservation. Was not aware I needed to pay extra in case room was dirty
Business response:
Dear Marci, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.