Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Guest, Thank you for being our guest and sharing your observations. We are glad your stay with us was restful, but we are sorry for your disappointment with the overall look and feel of our property. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you had a comfortable and relaxing visit, and that your arrival experience set the right tone. It’s great to know the in-room features added to your stay as well. At Extended Stay America, we appreciate your suggestion regarding additional linens and will keep it in mind. We look forward to welcoming you back next year! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for rating your visit with us. We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management