Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Guest, Thank you for sharing your feedback! We are glad your stay provided the comfort and convenience you were looking for, and it’s nice to know our team’s service and the in-room kitchen setup added value to your visit. We appreciate you choosing Extended Stay America and taking the time to post your review. We look forward to welcoming you back for another pleasant and easy stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you choosing to stay with us and for highlighting your experience. We understand how important comfort and convenience are while traveling. Our team is always happy to provide assistance if anything in the suite does not feel quite right, and we strive to make each stay as smooth as possible. Our morning offering is designed as a light, on-the-go option for guests heading out early. Your feedback is valuable and helps us better understand expectations. We hope to welcome you again and provide an eve... read more

Business response:

Dear Guest, We are pleased to know that your accommodations met your expectations overall. However, we regret that you encountered an issue with the plumbing during your stay. Guest comfort is very important to us. Please accept our apologies for any inconvenience this may have caused. Your comments have been shared with the appropriate team to ensure everything is functioning properly. We appreciate your input and hope to have the opportunity to provide you with a seamless experience in the future. Sincerely, Hotel Manageme... read more

Business response:

Dear Guest, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! Your compliments will be passed on joyfully. We hope to see you again next time you are in Philadelphia. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your feedback. We are glad to hear your stay met your needs and that everything went smoothly. The team at Extended Stay America truly appreciates you taking the time to share your experience. We hope to welcome you back soon for another comfortable, easy visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to learn that your interaction with our team did not meet expectations. Providing attentive, courteous assistance is very important to us, and it is concerning to hear that your experience felt otherwise. Your comments have been noted and will be shared with our team to ensure continued focus on hospitality. We truly value every guest and appreciate you bringing this to our attention. Sincerely, Hotel Management