Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Guest, Thank you for taking the time to share your perspective. We regret that your experience did not fully meet expectations and apologize for any inconvenience this may have caused. Feedback such as yours is taken seriously and has been shared with the appropriate teams to support ongoing enhancements. Our goal is to provide a comfortable, reliable environment for every guest, and we are committed to addressing areas that fall short of that standard. We appreciate your candor and hope you will consider giving us anot... read more

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We are thrilled to hear that you enjoyed a tidy and welcoming room during your visit. Your kind remarks mean a lot to our team. We appreciate you choosing Extended Stay America and look forward to hosting you again soon, ensuring another comfortable and pleasant experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay, as a clean and comfortable environment is very important to us. Your comments have been shared with our team to ensure careful review and to reinforce ongoing efforts in maintaining a welcoming and well-prepared space for every guest. We truly value your input and hope you will consider returning, giving us the opportunity to provide a smoother, more enjoyable experience and a stay that fully meets you... read more