Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Tracey, Thank you for taking the time to share your experience. We are pleased to hear that the team made a positive impression during your visit. However, we regret that the overall condition of the property did not align with your expectations. Cleanliness and consistency are priorities, and your observations have been shared with our team to help ensure a more polished and welcoming environment. We truly value your feedback and hope to have the opportunity to offer a more comfortable and satisfying stay in the future... read more

Business response:

Dear Monicea, Thank you for taking the time to share your experience. We're glad to hear that you found your stay comfortable while visiting friends. Providing a relaxing and convenient environment for our guests is always our goal, and we’re pleased that your time with us met those expectations. Should you have any suggestions for how we can make your future stays even better, we’d love to hear them. We appreciate your kind words and your choice to stay with us. It was a pleasure having you at Extended Stay America, and we ... read more

Business response:

Dear Jodi, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. We are grateful for your acknowledgment of the service you received from our staff and also for our location. However, we regret that your stay was anything other than perfect. It was our pleasure to host your visit, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Tracie, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you ba... read more

Business response:

Dear Scott, Thank you for your feedback. We're delighted to hear that you found the property clean and comfortable during your stay at Extended Stay America. Providing a welcoming and well-maintained environment is one of our top priorities, and it’s great to know we delivered on that promise. Your positive comments are truly appreciated by our entire team. We look forward to having the pleasure of welcoming you back. Sincerely, Hotel Management