Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Guest, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! Your compliments will be passed on joyfully. We hope to see you again next time you are in Philadelphia. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your feedback. We are glad to hear your stay met your needs and that everything went smoothly. The team at Extended Stay America truly appreciates you taking the time to share your experience. We hope to welcome you back soon for another comfortable, easy visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your perspective. We regret that your experience did not fully meet expectations and apologize for any inconvenience this may have caused. Feedback such as yours is taken seriously and has been shared with the appropriate teams to support ongoing enhancements. Our goal is to provide a comfortable, reliable environment for every guest, and we are committed to addressing areas that fall short of that standard. We appreciate your candor and hope you will consider giving us anot... read more

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We are thrilled to hear that you enjoyed a tidy and welcoming room during your visit. Your kind remarks mean a lot to our team. We appreciate you choosing Extended Stay America and look forward to hosting you again soon, ensuring another comfortable and pleasant experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay, as a clean and comfortable environment is very important to us. Your comments have been shared with our team to ensure careful review and to reinforce ongoing efforts in maintaining a welcoming and well-prepared space for every guest. We truly value your input and hope you will consider returning, giving us the opportunity to provide a smoother, more enjoyable experience and a stay that fully meets you... read more