Extended Stay America - Philadelphia - King Of Prussia

Business response:

Thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your compliments with the entire team. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are pleased to read you liked our well-kept property and had a comfortable stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you liked your suite, but we are sorry you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Rhonda, thank you for your comments about our stay. Although you had an overall pleasant visit, we are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. Please feel free to reach out to our front desk with your queries and they will be happy to assist you. We can absolute... read more

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Christopher, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management