Extended Stay America - Philadelphia - King Of Prussia

Business response:

Linda, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Cybill, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being of our guest at Extended Stay America.We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We’re glad to know you were pleased with the service you received from our front desk associates, but we regret the breakfast experience was not to your expectations. We have taken a note of your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kurt, thank you for your excellent review of Extended Stay America. We’re thrilled to know you loved the service provided by our courteous staff and that you found us to be at a fair price. On behalf of everyone here, we invite you to stay with us again the next time you visit King of Prussia. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We are glad to read you liked our location and the service provided by our staff. We take the cleanliness of our rooms very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for making us your home away from home. Although you had a pleasant time, we are truly sorry for letting you down. Your feedback in regards to the grab-and-go breakfast has been shared with the brand leaders to determine new offerings. Thanks again, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management