Extended Stay America - Philadelphia - King Of Prussia

Business response:

Thank you for staying at our hotel. We are sorry for the inconvenience caused due to Internet connectivity issues in your suite. We have ample bandwidth to ensure our guests have great Internet connectivity, whether they are working or catching up with friends online. Fortunately the issue was resolved while you were still here. Thanks and our other guests for bringing this to our attention, and we apologize for the inconvenience. We look forward to having you back soon! Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We have share your with our housekeeping staff so that they will be more diligent in their work. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic rating and for your comments about staying at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management 

Business response:

Ming, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Linda, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Cybill, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being of our guest at Extended Stay America.We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management