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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
6/4/24 Refridgerator door was disgustingly dirty, bathroom floor not clean, chair had sticky stuff on it, check in took forever, room lacked cleanliness and no handtowles or washclothes
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the cleanliness problems and the lengthy check-in process you experienced. We understand how these issues can impact your stay, and we regret the inconvenience caused. We are committed to addressing these concerns with our housekeeping and front desk teams to ensure such situations do not recur. Your feedback is invaluable in helping us improve our services. We hope you will give us another opportunity to pro... read more
There were roaches. At first it was only in the bathroom but then they were behind the tv. I'll never go there again
Business response:
Dear Desiree, We sincerely apologize for the inconvenience you experienced during your stay. The presence of roaches is not in line with our standards, and we understand how distressing this must have been for you. Your feedback has been shared with our pest control and housekeeping teams to rectify the issue immediately. We deeply regret that this situation has deterred you from considering another stay with us. We are committed to making the necessary improvements and hope you will give us another chance to provide you wit... read more
I walked into a rancid smell in lobby and thru ought the hotel and room, my room was disgusting with badly stained pillows, bugs. I addressed the problem with front desk and they offered me new pillow cases?? Not pillows .there was no complimentary breakfast or coffee, was told to go to wawa and not use their vending machines because they were unsafe? Needless to say I saf in my truck all night after asking to cancel my room . They replied I couldn’t cancel. I had booked for 2 nights. The next morning I walked in and showed ... read more
Business response:
Dear Jeffrey, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us ano... read more
I wouldn't recommend it I arrived in the evening to check in and I was told the front desk employee just walked off the job. The only employee there checked me in and I went up to my room which wasn't cleaned. We tried 2 more rooms, also not cleaned. Ultimately myself along with another couple behind me were told they couldn't accommodate us (even with a reservation). I got a refund but of course that takes a few days so I didn't have much to find a new place to stay. This isnt the fault of the employee that tried to help me... read more
Business response:
Dear Guest, Thank you for your review. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Feedback such as yours helps us identify areas where we can improve. Please rest assured we will share your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Stayed here for a local conference and was wildly unimpressed. The hotel is old, the appliances are rusting and the towels weren’t clean. The location is good if you need to be in the area, but not otherwise sure why I would visit. Queen of Prussia is nearby but it would make more sense to just book something there. Philly is about 40min to an hour away so that’s good but again, you might as well book a stay there. The service staff were very sweet so I applaud them for their kindness. Truly! The room itself smelled musty an... read more
Business response:
Dear Sandro, Thank you for sharing your experience with us. We apologize for the disappointment you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our priority, and we regret that we fell short of your expectations. Your feedback regarding the condition of the hotel, including the appliances, cleanliness, and noise level, is concerning, and we will address these issues with our team to ensure improvements are made. On a positive note, we're glad that our team provided hospitab... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.