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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible odor in room and whole hotel actually. No toiletries provided. No outlet by the bed. Mattresses were worn out and noisy. Hot water was iffy.
Business response:
Dear Michael, We’re sorry to hear about the challenges you faced during your stay, including the odor, lack of toiletries, mattress condition, outlet placement, and inconsistent hot water. Your concerns have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. Guest comfort is very important to us, and we regret that we did not meet expectations this time. We truly appreciate your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
1st, they didn’t have my reservation. I booked a double room for check in on 5/16 and check out 5/18. The only room available was single. I took that room and paid for the two nights. On 5/17 returning to room, was not able to access room. Front desk closed. Used phone in front entry to call customer service. They had someone come in to help. Seems that the front desk person on Friday afternoon, Darren, only booked me for one night but charged me for two. The customer service person that was called in to assist me, Amy, said... read more
Business response:
Dear Guest, We sincerely apologize for the reservation issue, the room mix-up, and the distress caused by being asked to vacate despite having paid for two nights. This is not the level of service we aim to provide. We are thoroughly reviewing this incident with our team to understand what went wrong and to ensure better communication and guest care moving forward. Your feedback is invaluable in helping us improve. We regret the inconvenience caused and hope to have the chance to make it right in the future. Sincerely, Hotel... read more
Fire alarm went off in middle of night.
Business response:
Dear Guest, We sincerely apologize for the disturbance caused by the fire alarm going off during the night. While guest safety is always our top priority, we understand how disruptive this experience can be and regret the inconvenience it caused during your stay. We are reviewing the incident to prevent future occurrences and ensure a more restful experience for all our guests. We appreciate your understanding and hope to provide a better stay next time. Sincerely, Hotel Management
The pictures online must be from when the hotel was new. It is old and run down. The site indicates there is a partial kitchen (refrig, stove top, microwave). 'Home away from Home'. The stove top looked unsafe. The microwave had black markings throughout the inside - I don't know if it is from scouring away the coating or what. Refrigerator was OK. Only kitchen implements provided were empty ice cube trays. You have to 'rent' pots, pans, dishes, etc. But I wouldn't bother because I don't think the appliances were safe to use... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with the kitchen appliances and amenities. We take your concerns seriously and will be addressing these matters to improve the experience for future guests. We appreciate your feedback on the stove, microwave, and the kitchen setup, and will work on making necessary improvements. We hope you will consider giving us another chance. Sincerely, Hotel Management
There was no grab and go breakfast like advertised and in order to cook you had to purchase all the utensils , there was hair in the tub. There was a bobby pin under the desk and they advertised queen size bed but it is a full size bed. I travel to philly once a year and will not stay there again. 2 nights before i left i woke up in the middle of the night from being bit by something
Business response:
Dear Guest, We’re sorry your experience did not meet expectations, especially regarding cleanliness, kitchen supplies, and advertised amenities. Grab-and-go breakfast and utensils are subject to availability, and we regret the inconvenience caused. Your comments about the bed size and cleanliness have been shared with our team for immediate attention. We understand how important comfort and accuracy are, and we appreciate your input as we work to improve. Thank you again, and we hope to welcome you back with improvements.Sin... read more
Checked in was okay got to the room was no hot water in the tub the room was kind of falling apart ... There was hair in the bottom of the tubs and the sink had to have our room switched and there was hair in the bottom of the tub and sink in that room as well but it did have hot water all around stay away from this hotel they did not even offer any reimbursement from having to move from room to room... Overall rating very terrible would never stay there again would never recommend it
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced, especially with the condition of the rooms and the need to move. Cleanliness and maintenance are top priorities, and your concerns are being addressed with our housekeeping and maintenance teams. While we regret missing the opportunity to make it right during your stay, we truly value your comments as we work to improve. Thank you again, and we hope to welcome you back with a better experience.Sincerely,Hotel Management
Fire Alarm issue during evening hours and my room on two occasions was not prepared, cleaned or properly stocked. My experience in past has been positive but my two recent stays were very disappointing
Business response:
Dear Stephanie, We sincerely apologize for the fire alarm disruption and for the issues with your room’s cleanliness and stocking. This is not the experience we want for our guests, and we appreciate your past positive stays with us. Your concerns have been shared with our team to ensure better service moving forward. We value your loyalty and hope to restore your confidence in us during your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.