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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled bad odor. Floors were not mopped - very sticky. Elevator not mopped - very sticky. Clothes rack were broken. No breakfast (when on Hotels.com indicates free breakfast).
Business response:
Dear Charles, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Additionally, we also regret any disappointment regarding our breakfast option.It is never our intention to disappoint, so we apologize for any miscommunication and frustration this may ... read more
This facility was the worst hotel we have ever stayed at. We had very limited towels and no hair dryer. At 1 am, we found out there was no hairdryer and requested for one, the response we received was shocking. We were told to dry our hair with towels. Furthermore, the management later told us that we were expected to bring our own toiletries! We have stayed at many hotel across the U.S. and also internationally, we were NEVER told the expectation was to bring our own toiletries and a hairdryer. In addition, the room itself ... read more
Business response:
Dear Cheng, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Your feedback is important to us, and we have shared it with our team to ensure that we handle similar situations more effectively in ... read more
Incredible that the hotel does not provide any standard "convenience" supplies except one-time minimal ones. You are expected to bring your own trash can liners and empty the single tiny wastebasket into a dumpster in the parking lot. You have to pay for extra toilet paper as well as sheet and towel replacements. The cabinets are all completely bare, but you can buy minimal kitchen utensils and dishes from the hotel for $30 or $40. NONE OF THAT IS DESCRIBED ON THE WEB SITE BEFORE YOU MAKE A RESERVATION.
Business response:
Dear David, Thank you for sharing your feedback. We apologize for any inconvenience caused by our amenities and services not meeting your expectations. We appreciate your comments and will use them to improve our communication and offerings on our website. Guest satisfaction is important to us, and we will review our policies to ensure clarity for future guests. Please accept our apologies for any confusion. We value your input and hope to have the opportunity to provide a more comfortable experience on your next visit. Sinc... read more
Room was dirty from prior guest. Room not ready. Several people smoking by feont door . Prople appeared to be camping in hall using outlets & sitting. Refund requested 5 minutes in & left prooerty
Business response:
Dear Eric, Thank you for bringing these concerns to our attention. We sincerely apologize for the unsatisfactory conditions you encountered during your brief stay. Our team is addressing these issues immediately to ensure a more pleasant experience for our guests. Your feedback is invaluable, and we regret any inconvenience caused. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a much improved experience.Sincerely,Hotel Management
No dishes, no pots or pans, what good is the kitchen???? Dead bugs everywhere. Bed bugs! Gross! Rooms are dirty!
Business response:
Dear Angelia, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we want to reassure you that we follow the most rigorous industry standards regarding our suites’ cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Manage... read more
Don’t This hotel is awful. The staff is even rude and unhelpful. There are roaches, people sitting in chairs by the no smoking signs smoking, kids running up and down the halls while adults curse at them. Disgusting room sink leaked all over the floors were disgusting. Desk closes at 10pm and I have no idea what time it opens left one morning at 8am and no one was at the desk. Absolutely disgusting and rude people. Don’t stay here. I will be contacting extended stay to let them know as well. If I could give zero stars I woul... read more
Business response:
Dear Courtney, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we wi... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.