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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady who checked us in was super nice but the room was absolutely disgusting. Bugs all over the floor bathroom wasn’t clean. The entire hotel plus our room smelt like cigarettes.We had no choice but to stay but I debated on sleeping in my car. We brought food back to the room and we all just stood up eating cause we didn’t want to sit. We slept on top of the covers and thank god we had our own throw blankets in the car and we used clothing to cover the pillows. I will never stay at one of theses hotels ever again.
The room was pretty clean. No shampoo provided. The room had some cooking smell, which might come from the downstairs kitchen cooking via air system.
Business response:
Dear Hanjiu, We are glad you found the room at Extended Stay America pretty clean. We apologize for any inconvenience regarding the lack of shampoo. Our team will look into the concern of cooking smells to ensure a more comfortable stay for our guests. Thank you for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
Would be nice if there was coffee in the morning
good
Business response:
Dear Sreekanth, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
I WAITED 10 MIN IN LOBBY WHILE THE FRONT DESK CLERK WAS "PLAYING " OUT FRONT. BOTH FRONT DOORS WHERE OPEN 24 HRS WITH LEAVES BLOWING INTO LOBBLY AND NOT SAFE. THE ROOM LOOKED OLD AND WORN AND THE REFRIGORATOR MADE NOISE ALL NIGHT. THERE SEEMED TO BE A HOMELESS EMCAMPMENT HAVING A BON FIRE OUT FRONT AS WELL.
Business response:
Dear DENNIS, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Also, our front desk is available to help you, and we regret if they were not available at the mentioned time to serve you. Let us correct this for you on your next visit and regain your trust. Please return, and we will better your experience.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 877 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.