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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When you are away from home we all know that can be a a nuisance, but our stay here they have made us feel as if this a home away from home , thank you to all the staff for being so kind always greeting everyone with a 😊 smile ..even the pets we all know are also a part of the family thank u again for all your hospitality
Business response:
Dear Alicia, Thank you for selecting Extended Stay America and taking the time to write a review. We were delighted that our staff was attentive to your needs and made you feel at home. Our team works hard to ensure guests enjoy a comfortable and carefree stay, and we're glad this was your experience. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Needs a makeover and a DEEP clean Bathtub was dirty but they cleaned it. Floors were not as described- photos show carpet they were hardwood that had not been mopped. Entire place needs refurbishment- worn or damaged countertops, chipped and scratched furniture. Back door swipe didn’t work and the lock was broken. Overall I am glad I got a discount. Won’t stay here again.
Business response:
Dear Janice, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the housekeeping issues. Your feedback is shared with our team to prevent such situations. Also, we appreciate your observations and are committed to keeping our accommodations clean and well-maintained as we make a plan. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us agai... read more
Love the location I'd stayed here before because of the location- trees everywhere around, a good-sized park area right across the road. Staff is very friendly, room was tidy. Good experience- will likely stay here again.
Business response:
Dear John, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Not cool Blankets are an important requirement for hotel rooms. Mine had none. The heater was too loud to use, so I bought a blanket. The overall vibe of the hotel was creepy-people in the halls, kids running up and down, ambulances and police cars…I would not stay there again. And what is the point of paying fir a room with a kitchen if you cannot get anything with which to cook or eat???
Business response:
Dear Allison, thank you for staying with us. Our aim is to provide the highest level of service to every guest, so we are sorry it did not meet your expectations. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. Please consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Bathroom was not clean. Bathtub had dirty grime all around to the point I didn't want to bathe in it, so took a shower instead. Sink was also dirty.
Business response:
Dear Karen, Thank you for taking the time to review your stay at our hotel. We are happy to read you enjoyed most of our services. However, it looks like we overlooked a few issues in preparing your room before your arrival, and we apologize for the inconvenience. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
The staff was great and so friendly. The building is an older building, the rooms smelled old but they were clean. It was good for a 1 night stay, location was perfect.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 844 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.