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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet and convenient with no pests or bugs. Could use new carpeting and appliances but I felt safe and didn’t have to worry about my things when I left the property.
Business response:
Dear Guest, We’re thrilled to hear that you enjoyed your stay with us! It’s wonderful to know that certain aspects of your visit made a positive impression. At Extended Stay America, we strive to create a comfortable and welcoming environment for every guest, and your feedback truly encourages our team. We look forward to welcoming you back soon for another enjoyable and relaxing experience. Sincerely, Hotel Management
The room was clean enough only saw one roach all night. There are stains on the refrigerator itself. This night it was wet and icy, salt was only put on the direct entrance for the lobby. No one touched the icy parking lot with any preventative salt or care.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that parts of your room met expectations, and we sincerely apologize for the issues you experienced. Guest input is essential in helping us address areas needing improvement, including cleanliness and property maintenance. Your comments have been shared with our team to ensure enhanced attention to both in-room conditions and exterior safety measures. We value your perspective and hope you will consider returning in the future so we can provide a more comfor... read more
Nice place but no lights.in bathroom.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed aspects of your stay and found the property appealing. At the same time, we sincerely apologize for the inconvenience caused by the lighting issue in your bathroom. Your comments are important and help us address maintenance concerns to improve the overall guest experience. We hope you will consider giving us another opportunity in the future, allowing us to provide a stay that is both comfortable and fully meets your expec... read more
The bathrooms where dirty but the staff was kind of nice about making adjustments. I hated how often the fire alarms went off. When pulling in was the first snow of the season and the parking lot was terrible for 4 days of straight ice and snow. Overall it was okay.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your recognition of the team’s efforts to assist during your stay. We sincerely apologize for the challenges you experienced with cleanliness, fire alarms, and winter parking conditions, as we understand how these issues can affect comfort and safety. Your comments have been shared with our staff to help guide improvements in these areas. We value your input and hope you will consider returning in the future, giving us the opportunity to provide a smoother, more ... read more
Very clean and nice
The staff there were amazing. I couldn’t have asked for a better staff. They were nice accommodating and very helpful. The property itself is in a safe environment. However, they need to be signed to enforce pet owners to not allow their dogs to poop on the grass and not pick it up. It needs to be a pet fee if they allow their dogs to poop and they don’t clean it up. It was absolutely annoying to have to keep my dog off the grass because other owners weren’t cleaning up their dog poop. The appliances are outdated. The refrig... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,532 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.