Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Dear Kendell, Thank you for your kind feedback! We’re delighted to hear you had a nice, quiet stay and appreciate your positive remarks. Our team works hard to create a comfortable environment for our guests, and it’s great to know we succeeded in making your experience enjoyable. We look forward to welcoming you back to Extended Stay America on your next visit and hope to provide you with another excellent stay!Sincerely,Hotel Management 

Business response:

Dear mark, Thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. Thank you again for leaving your feedback, and we look forward to your next stay with us.Sincerely,Hotel Management 

Business response:

Dear Bruce, We sincerely apologize for the issues you experienced during your stay. The conditions you described, including the presence of roaches and cleanliness concerns, are unacceptable and do not reflect our standards. Please be assured that we are addressing these problems as soon as possible to ensure they are resolved. Your feedback is crucial to us, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide a much-improved experience.Sincerely,H... read more

Business response:

Dear Charles, Thank you for your feedback. We are glad to hear that your overall experience was positive. If you have any specific suggestions on how we can improve further, please feel free to share. We look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Management 

Business response:

DearWanda, Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. While we strive to offer good value, we are committed to improving our standards of cleanliness. Your comments have been shared with our team to ensure we provide a better experience for all our guests. We hope to welcome you back in the future for an even more pleasant stay.Sincerely,Hotel Management