Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Dear Autumn, We sincerely apologize for the maintenance issues you encountered, including the bathroom door obstruction, misaligned shower curtain rod, and the fire alarm disturbances. These matters have been brought to our maintenance team’s attention for correction to improve overall guest comfort. While we aim to offer great value, we understand that basic functionality should never be compromised. Your feedback is important and appreciated. We hope to have the opportunity to welcome you back for a better experience. Sinc... read more

Business response:

Dear Raul, Thank you for taking the time to share your feedback. While your comment was brief, we would love to understand more about your experience so we can ensure your future stays meet your expectations. Your satisfaction is our priority, and we are here to address any concerns you may have. We hope to welcome you back to Extended Stay America for a more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Jorge, Thank you for sharing your thoughts. We regret that your stay did not leave a more positive impression. While we aim to provide comfortable and well-maintained accommodations at a great value, we understand that expectations can vary. Your feedback is essential and will help us in our ongoing efforts to enhance the guest experience. We appreciate your time and perspective. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Oscar, Thank you for your feedback. We're thrilled to hear that our front desk clerk made a positive impression during your check-in experience. Providing warm, friendly, and accommodating service is something we take great pride in, and it's always rewarding to know our team is meeting that standard. Your kind words have been shared with our staff as encouragement to continue delivering excellent service. We truly appreciate your stay with us and look forward to welcoming you back to Extended Stay America again soon. S... read more

Business response:

Dear Margo, We regret that your experience didn’t fully meet your expectations and understand your hesitation about future stays with us. Please know we are continuously working to improve our services and facilities to provide a better guest experience. We hope you might consider giving us another opportunity to exceed your expectations on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We understand your concerns regarding the odor and the long-term residents, and we sincerely apologize if this impacted your stay. We continuously work to maintain a comfortable and clean environment for all our guests and appreciate your patience. Your comments help us improve our services and atmosphere. We hope you will consider staying with us again so we can provide you with a better experience next time. Welcome back! Sincerely, Hotel Management