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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was having surgery the next day in pville and we live kinda far so I found this place. It was not only in my budget but it was perfect. They even offer late check out bc I was concerned for my husband sleep. So I asked at check in if he could check out after 11 and get more sleep. They said 12:30/ he ended up not taking them up on the offer and stayed in the waiting room after going back to check out. We left at 5am so no one was there. Prob stay there again when I have my next surgery. Only downfall was the 100 hold on my... read more
Business response:
Dear Melissa, We are glad we could provide a comfortable and convenient stay for you and your husband during such an important time. It is wonderful to hear our team was able to accommodate your late check-out request. We appreciate your understanding regarding the security deposit and are happy it was resolved quickly. We look forward to welcoming you back in the future and hope to make your next visit just as smooth and stress-free. Sincerely, Hotel Management
I enjoyed my stay … thanks to front desk staff she was helpful
I knew what to expect I guess. Stairwells were not clean. Ant Trap next to the microwave. Elevator didn't work. Cannot enter the property northbound. Have to drive up to the next light and turn around.
Great
Staff was friendly, helpful. Our bathroom door in our room did not shut due to the kitchen counter being BUILT in the way. Our shower curtain rod was angled DOWN so the shower curtain does not pull close, resulting in water on the floor. Fire alarm went off twice for 0 reason for an hour. Not a terrible hotel for the price but you get what you pay for.
Business response:
Dear Autumn, We sincerely apologize for the maintenance issues you encountered, including the bathroom door obstruction, misaligned shower curtain rod, and the fire alarm disturbances. These matters have been brought to our maintenance team’s attention for correction to improve overall guest comfort. While we aim to offer great value, we understand that basic functionality should never be compromised. Your feedback is important and appreciated. We hope to have the opportunity to welcome you back for a better experience. Sinc... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,532 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.