Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Dear Charles, Thank you for your feedback. We are glad to hear that your overall experience was positive. If you have any specific suggestions on how we can improve further, please feel free to share. We look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Management 

Business response:

DearWanda, Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. While we strive to offer good value, we are committed to improving our standards of cleanliness. Your comments have been shared with our team to ensure we provide a better experience for all our guests. We hope to welcome you back in the future for an even more pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Kathryn, We apologize for the inconvenience caused by the absence of coffee amenities during your stay. Providing a comfortable and convenient experience for our guests is important to us, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we will review our offerings to ensure they meet the needs and preferences of our guests. Please know that we continuously strive to enhance our amenities and services, and we appreciate you bringing this matter to our attention. We hope yo... read more

Business response:

Dear Mitchell, Thank you for your feedback! We are delighted to hear you had a good stay and enjoyed the clean, spacious room at Extended Stay America. Your comfort and satisfaction mean a lot to us, and we appreciate your positive comments. We look forward to welcoming you back soon!Sincerely,Hotel Management