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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very friendly and accommodating. Omega was great.
No. I didn’t interact with the staff very much
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. We hope you had a pleasant stay overall. Our team is always available to assist whenever needed, and we hope you felt comfortable and well cared for throughout your stay. We truly appreciate you choosing to stay with us and look forward to welcoming you back in the future. Sincerely, Hotel Management
Facility is worn, the front desk needs to be staffed longer, rooms need to incude coffee pot, hair dryer shampoo
Business response:
Dear Elaine, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and sincerely apologize for the inconveniences you experienced, including limitations with staffing and the amenities in your room. Your observations are important, and we will review them with our team to help guide future improvements and enhance the overall guest experience. We genuinely value your input and hope you will consider giving us another opportunity to provide a more comfortable, well-equipped, and enjoyable... read more
I was having surgery the next day in pville and we live kinda far so I found this place. It was not only in my budget but it was perfect. They even offer late check out bc I was concerned for my husband sleep. So I asked at check in if he could check out after 11 and get more sleep. They said 12:30/ he ended up not taking them up on the offer and stayed in the waiting room after going back to check out. We left at 5am so no one was there. Prob stay there again when I have my next surgery. Only downfall was the 100 hold on my... read more
Business response:
Dear Melissa, We are glad we could provide a comfortable and convenient stay for you and your husband during such an important time. It is wonderful to hear our team was able to accommodate your late check-out request. We appreciate your understanding regarding the security deposit and are happy it was resolved quickly. We look forward to welcoming you back in the future and hope to make your next visit just as smooth and stress-free. Sincerely, Hotel Management
The room was clean but could do with some TLC. Trim missing from the side of the countertop. Front falling of the dresser and the inside didn’t look clean. When you closed the drapes they were not fastened at the side so curtains just moved to the middle of the window.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are glad to hear your accommodations at Extended Stay America were well-maintained, and we appreciate your thoughtful observations about areas that need improvement. Your observations regarding the furnishings and window coverings are extremely helpful, and our team will address them promptly. We value your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,555 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.