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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When the front desk clerk refers the hotel to the getto extended stay it doesn’t start your stay off well
Business response:
Lisa, we apologize for the issues concerning service at the time of your check-in. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Worst hotel stay ever Hotel hallways were dirty and smelly. Lots of broken utilities in the room, bed was very uncomfortable. I entered the room on Wednesday night to find the toilet did not work. I went to the front desk, and was told that there where no other rooms sorry. Unexceptional Thanks
Business response:
Michael, we apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
This property is very basic. Rooms are not equipped with any kitchen utensils, you have to request what you want which I am sure must be a relatively painless process because the front desk staff is gracious enough but it is an inconvenience. Rooms are cleaned only every 8 days? So if you would like fresh towels you must go trade them at the front desk. There are no self opening doors which makes carrying your luggage in and out challenging. The television offering is outdated and the channel offerings basic. The “free” brea... read more
Business response:
We are sorry you were unhappy with the hotel's policy. We are always looking for ways we can improve, and we will take your feedback into account. Thank you for your feedback, and we hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
DIRTY! In disrepair. Do not stay here!!! Room looked like it hadn’t been cleaned in ages, hallways were dirty, elevator dirty, no coffee maker in room
The toilet never work. We had to keep the top cover off of the tank for our entire two day stay to push a mechanism that would fill the tank back up otherwise it would not shell in the toilet would not flush. They did not have a maintenance person on staff.
Business response:
Thank you for staying with us and evaluating our hotel. We apologize for the trouble you had with our plumbing during your stay. Our team is giving this their undivided attention, and we hope we have another opportunity to show you our hospitality in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I stayed 3 days, every evening my key card didn't work. so I have to go to reception desk with my luggage to re-program the card! There is no breakfast there, you can get coffee and muffin in the morning. Also to get to the property from south you need to derive on mile to the north and make u-turn! . There are no dishes in the room, , you need to order them! Room was cold, TV program is poor.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.