Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Carla, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope the positive aspects of your stay bring you back our way. Sincerely, Hotel Management 

Business response:

Sarah, we were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Kindly note, toiletries, and other articles are available at front desk and are complementary. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

We apologize for the disappointing stay you had with us. We're sorry you experienced so many difficulties during your stay with us. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Shannon, please accept our sincere apologies for the issues you experienced. I truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Paulette, thank you for taking the time to provide a feedback. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management 

Business response:

Thank for staying with us again. We are sorry for the issue you experienced and regret the inconvenience caused. Your concern has been shared with our Pest control team to ensure everything is thoroughly treated and cleaned. Thanks once more, and we hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, we are sorry if you had any difficulties with your reservation. Since this is an anonymous review, please reach us out at our hotel so we can assist you further. Sincerely, Hotel Management