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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid $56.00/night thru Expedia so I couldn't resist the offer. The Hotel is run down, dirty and needs an overall upgrade. When you walk in the alcove tiles are ripped up and just lying there (see photo). The Front Desk person wasn't very friendly and never looked at me. The elevator was pretty beat up (see photo) and was dirty. Getting off the elevator to the second floor I noticed that the carpet was not vacuumed (see photo). When I got to my room there was an odor that I really can't describe but it wasn't pleasant. Besi... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We didn't get there you overbooked almost ruined my plans and then told me you would take care of the over cost and when I checked out you didn't even do that, I will never use this site again, NEVER!!!!
Steer clear if you need a comfortable rest Without a doubt the worst hotel I've stayed at. The old man working the front desk was extremely rude. The room was not clean. There were many long black hairs in the sink. I am a male with short hair a step above a buzz cut. The microwave reeked of burnt popcorn with a mystery liquid leaking out of it. The bed was the worst part. Take your mattress off the box spring and sleep directly on said box spring. That's what the mattress was like. I went to the front desk and was told ever... read more
Business response:
Jason, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Property was not well maintained. Maintenance worker was rude
Business response:
Thank you for sharing your experience. We truly apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The staff do not seem very professional and/or lack in hospitality. The toilet did not flush, and although we requested a work order, no one came. Mediocre experience.
Business response:
We are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Please come back a... read more
This was one of the skankiest hotels that I have stayed at. The whole place smelled like cigarate smoke including my non-smoking room. I seriously thought they were being funny when they showed me the "breakfast". Seriously, there was a pot of coffee, a basket with two granola bars, and another basket with three pre-packaged grease ball muffins. No milk, no cereal, no waffles, no juice, no eggs, no toast, no bagels. The clerk at the front desk was super confused and really had no idea what she was doing. The people in front ... read more
Business response:
We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Adequate hotel for one or two nights We got there around 7:15 Saturday night. I waited about 5-10 minutes for the front desk person to show up. Our room smelled like smoke, though the staff said it was due to an Indian family staying in the room previously. The wooden floor was sticky. At 9:00 Sunday morning we waited about 10-15 minutes for coffee. To get to the front door you need to walk closely by the smoking area which in front of the entrance. The price was reasonable but I am glad we didn't pay much if any more. Next ... read more
Business response:
Paul, thank you for taking the time to review our hotel. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concernedteams, and we're takingimmediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us a second chance the next time you are inMalvern. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.