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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get what you pay for Room was never cleaned in a week. Microwave smelled nasty. Halls had dirt in the edges and stairwells probably haven't been cleaned in weeks. Late night clerk didn't look me in the eye or say more than a few mumbles. Not welcoming. Daytime ladies were nice though. I won't go back because, to me, I'm willing to spend more for a nicer place.
Business response:
We apologize that you had a disappointing experience. Being an extended stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering minimal disturbance to their home-like stay. However, cleaning service is always available on request for a minimal fee. We hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel management
Never ever AGAIN!!! I was here relocating. Worse experience ever! Room was never cleaned before my check in and was only cleaned once during my 14 day stay. Tub was never cleaned and disgusting. I have photos but they are too scary to show. Stay as far away as possible.
Business response:
John, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your reque... read more
Gross bedding, worse costumer service When I checked in the lady at the front desk was lovely, thats the only positive thing I can say. I did learn a valuable lesson om this visit to check the bedding thoroughly. I never sleep with the comforter at any hotel and this one had stains on it no big deal threw it on the chair. The next morning the fitted sheet had come off the bed and the mattress pad was so disgusting. There were BLOOD stains and other brown stains I was so grossed out. When I told the fromt desk the attendant d... read more
Business response:
Alicia, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
WARNING! DONT NOT STAY HERE !! DO NOT STAY HERE!!! I’m sorry we didn’t take pictures to show u proof. Wish we had now :( When we stepped out of the elevator the whole floor smelled like weed. Then the room smelled like cigarettes even though it was a non-smoking room. There was NO toilet paper, no towels, and the room was FILTHY!!! The sheets we believe we clean but everything else was disgusting!! Both of the comforter had large visible stains, on looked like blood and the bothroom had visible dirt in the shower! If we had... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
They were short staffed so there was a note telling us to call a number in order to reach staff during check in. Dialed the number and took us to a reservation line. They wanted to double charge me for the room after I already paid for it when I made the reservation. Went up to the room and there was no toilet paper so we called down and the lady said “sorry we are all out” and handed the phone to someone else. He apologized and said he would bring some up. The room was minimumally cleaned.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Not for the Business Traveler No business person should stay here. As a woman traveling alone, I would have felt safer sleeping in my vehicle. And, my vehicle is cleaner. Horrible. I didn’t check in until 11:00pm after working all day then driving three hours. If I wasn’t scared to leave my room, I would have checked out and went somewhere else.
Business response:
Catherine, thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
My stay was ok for the most part. No maid service. Front seat lady was rude when I asked for more to
Business response:
Shawn, we are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
smelled like urine terrible, the room smelled like urine. very minimal breakfast in lobby.
Business response:
Please accept our apologies for not living up to your expectations and the odor issue you experienced in your room. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We have shared this matter with our housekeeping team for review and action. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Smoker's Paradise Unfortunately, in PA some hotels still have smoking. While ESA is generally a great brand, this place was not. The smoking pregnated the interior as you walk through and there are cigarette butts everywhere. See pics of the first thing you see on site; flower pot and space next to front door. While the price is very good, go elsewhere.
Business response:
Kevin, I apologize for the disappointing stay you had with us. We are sorry for the smoke odor you encountered and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.