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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Very dirty hotel.
Business response:
Stephanie, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Not happy Smell bathroom with smoke in there. There was no breakfast when I woke up at lobby. Bed was uncomfortable. Suggestions to go other hotel.
Business response:
Please accept our sincere apologies for not being able to deliver you a comfortable stay. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Also, we are sorry our breakfast was not to your expectations. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
for the price i could have stayed at mucg better hotel with more amenities and services!! the breakfast is a joke. the room is not cleaned during your stay... I could go on and on.. I will not recommend this property at all and expedia should have mentioned that it is not a regular hotel!!! will use other third party search engine ! good day !
Business response:
Thank you for your review. We apologize for the inconvenience you had due to hotel policies. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I didnt like it at all. Out off date. Smoke detectors need bstteries and mold growng around trash room. Loose bathrom fixtires and shower rods. Dirty bathroom doors
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Property is below standard We booked a two bed, non-smoking room but when we showed up .... all they had was a one bed, smoking room and said that because we booked through a third party that they couldn’t contact us. They found a different property that had what we needed but about halfway enroute to that place we got a callback that they didn’t have a room for us after all. We went back to the original hotel and they promised us a rollaway but it took 2 hours to get the bed (at 11:30pm). Overall, staff was trying to make t... read more
Business response:
Thank you for choosing our hotel.It is certainly disappointing to read about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you again soon. Sincerely, Hotel Management
This property was terrible. The staff was rude. The rooms where dirty. Manager was not helpful
Business response:
Thank you for evaluating your stay and letting us know about this incident. We are extremely concerned to read your comments and apologize one of our associates was rude to you and also you had cleanliness issues in your room. We have shared your feedback with the appropriate teams, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Since it is an 'extended stay', the refrigerator and microwave are nice amenities.
Business response:
Thank you for your feedback. We are glad you liked having a fully-equipped kitchen and that you had a pleasant stay. However, we regret any inconvenience which kept you from giving us a 5-star rating. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.