This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last resort place to stay for a captive traveler We stayed here because every hotel in the area was booked due to multiple sport tournaments in the area. The description made it seem decent so I was disappointed in what we experienced. The room's kitchen was very dirty- burnt-on foods and grease remained from previous tenants. The furniture in the room was tattered and the fixtures and towels in the rooms were stained. Although it was a no-smoking room, the entire hotel reeks of smoke. There was no housekeeping service. The ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Non smoking room smelled like smoke. Shower did not work. Free breakfast was oatmeal, granola bars and mini muffins.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Patricia, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not the first time I’ve stayed at extended stay America. This visit was slightly unpleasant because there were blood stained sheets on the bed. When I told hotel staff at the front desk, he gave me new sheets and told me to strip the other sheets off of the bed. He ended up coming up to the room to strip the sheets off himself. Good WiFi, clean room (except for the sheets)
Business response:
Thank you for your feedback. Although we were able to make your stay a good one, we are sorry for the housekeeping issues you encountered at the first place. We truly regret the inconvenience you had and have shared your concern with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Run down smelly room , sticky furniture and tabletops , even TV remote control is sticky, breakfast is a joke because there is none, pot of coffee & couple of muffins only
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We have discussed your feedback with our respective teams to make necessary improvements. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
I hope you like bad lighting If depression can manifest itself into a room, it would be a room at this hotel.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Great staff, subpar hotel The staff was excellent and helpful. The hotel itself was a different story. The rooms felt very old, the hallways smelled of cigarettes, no central air or heating, comes from a very loud in wall unit. Toilets didn’t flush properly, and hotel only does cleaning service once every 7 days of your stay. They do cut a lot of corners, which is ok for the price but if you’re staying in the area, presumably it’s for corporate visits, and it’s not at the level which makes that pleasant. The hotel’s placemen... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.