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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There used to be a pool apparently, but it was filled in with concrete. The air conditioner in the room was so weak, we could hardly tell it was on. Also, the lobby, elevators, and hallways smelled raunchy, I felt like I was going to throw up.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Good Overall Overall a short pleasant experience. After a day of being out in 90 degree weather we were looking forward to the indoor pool, as stated in the description, and it was permanently removed. We were very upset as we’re my kids who were looking to cool down. Otherwise hotel, rooms, linens were very clean.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
I like the location, room setup and staff was ok but the fire alarm went off when I sprayed my sport body spray while sitting on the bed.
The rooms are not very clean...the beds very uncomfortable especially the sofa bed. Otherwise it was a good stay
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your observation regarding your room and have taken note of it. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We had a lovely visit and the staff was very friendly. The room was nice but the bathroom sink had some hair in it as did the shower. Other than that it was clean. We were slightly disappointed at 8am that there was no coffee (we assume due to COVID) and we did not have a coffee maker in our room.
It was fun Good size rooms, it was more like a small apartment. Nice to be able to have the cooking option. If we ever comback to the area id.deff stay here again
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.