This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place needs to be better maintained. The staff was AWESOME.
Business response:
Dear Anthony, thank you for being our guest. We are glad overall; you were pleased with your stay. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff was friendly and accommodating. Room was clean and as expected. Slept well.
Less then expected Front desk very personable, however room was less then pictured. Dirty handles on closet, carpet badly stained, non smoking room smelled like smoke and when we went in the wondows were open and door unlocked. When asked why, said it was stuffy in there. Well, after closing windows was when the odor came back. Little rubber band hair tie in corner of shower, didnt see till got in, unsure if it was cleaned. Fridge handles dirty. Never again
Business response:
Thank you for your recent review of your stay at our hotel. Please accept our sincerest apologies for not meeting your expectations. We work hard to provide a clean and comfortable environment; we regret that these issues compromised your experience. We will follow up on your concerns to ensure we are well poised. We appreciate your patience and hope you will change your mind and consider giving us another chance to serve you better whenever you return to this area. Sincerely, Hotel Management
Great customer service and rooms were perfect
Business response:
Dear David, we appreciate the outstanding review. We are delighted that you loved your room and our service. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in the city. Sincerely, Hotel Management
Very nice room. Desk staff was great.
Business response:
So excited to hear your enjoying your stay!
Large kitchen table
Business response:
So glad to hear you enjoyed your room. We are looking forward to your next visit !
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,424 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.