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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff, ok room Have stayed here in the past. The staff is pleasant but the mattresses are so hard you ache in the morning. Also, very bad ventilation. No fan in bathroom. A vent, no fan.
We showed up and while the staff was friendly after the initial conversation, the further we got into the building the more of an eerie feeling followed. My wife was very uncomfortable, asking if we were safe mutliple times. We both felt there was an unsafe/uneasy feeling. Not as much unwelcomed by the staff as i would say unwelcomed by the atmosphere of the hotel itself. We decided to look at reviews of the hotel whioe we were there and found reviews of other people that validated our own situation and so we decided to leav... read more
Business response:
Dear Guest, We appreciate your feedback and understand the importance of feeling comfortable during your stay. We regret if the atmosphere of the hotel did not meet your expectations. Your insights are valuable, and we'll consider them for future improvements. We apologize for any discomfort and appreciate your understanding. If your travels bring you back to the area, we hope you consider giving us another chance to provide you with a more positive and welcoming experience. Thank you for sharing your thoughts with us.Sincer... read more
Great amenities, perfect for a long stay, and perfectly good for a short one.
Business response:
Dear Samantha, Thank you for choosing Extended Stay America! We're delighted to read that our amenities were to your liking and that our accommodations suited both long and short stays. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
BEWARE!!! this is the worst place to stay. From the roaches to the non guest tweakerville in the parking lot. to the ghetto housekeeper cussing up and down the hall, to the incompetent so called management with the worse attitude ever to the constant presence of the police responding to calls about said tweakerville, to the dog from tweakerville cap who bit a guest and was usually tied to a tree in the tweakerville camp that was in the parking lot. They actually had a bunch of adults and kids living in a tent on the property... read more
Business response:
Dear Michael, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed ... read more
One of the Staff was very unprofessional
Business response:
Dear SANDEEP, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the behavior of one of the associates, which disappointed you, and we will discuss this for improvement. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management
Sean is one of the friendliest and most dedicated staff members around He deserves a raise just for his level of professionalism and willingness to support
Room was smelly. Pickup Breakfast was a joke , Hotel conditions were bad.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.