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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are not very clean...the beds very uncomfortable especially the sofa bed. Otherwise it was a good stay
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your observation regarding your room and have taken note of it. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We had a lovely visit and the staff was very friendly. The room was nice but the bathroom sink had some hair in it as did the shower. Other than that it was clean. We were slightly disappointed at 8am that there was no coffee (we assume due to COVID) and we did not have a coffee maker in our room.
It was fun Good size rooms, it was more like a small apartment. Nice to be able to have the cooking option. If we ever comback to the area id.deff stay here again
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was quiet. Part I didn’t like was that my room smelled like cigarettes especially the bathroom.
Business response:
We apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Great Service/Location, Horrible Cleanliness The hotel has a great location, and had outstanding customer service. Our only complaint really is the cleanliness. We're not smokers, and got a nonsmoking room, but our room REEKED of cigarettes. Also, we found someone's old clothes and underwear under our sink. Pubes on the toilet, counters were dirty - we had to do a thorough cleaning (thank goodness we always carry Lysol). And we had to use air freshener every few hours to counteract the cigarette smell. It was good for the pr... read more
Business response:
Chad, thank you for choosing us and for taking the time to post a review. We are sorry we were not able to provide you with the fresh as well as immaculate accommodations that you expected from us. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates provided. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.