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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was quiet. Part I didn’t like was that my room smelled like cigarettes especially the bathroom.
Business response:
We apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Great Service/Location, Horrible Cleanliness The hotel has a great location, and had outstanding customer service. Our only complaint really is the cleanliness. We're not smokers, and got a nonsmoking room, but our room REEKED of cigarettes. Also, we found someone's old clothes and underwear under our sink. Pubes on the toilet, counters were dirty - we had to do a thorough cleaning (thank goodness we always carry Lysol). And we had to use air freshener every few hours to counteract the cigarette smell. It was good for the pr... read more
Business response:
Chad, thank you for choosing us and for taking the time to post a review. We are sorry we were not able to provide you with the fresh as well as immaculate accommodations that you expected from us. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates provided. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Okay for business stay. Nothing special. Hotel could use some renovations. No breakfast available when I stayed there. I asked for some cooking supplies in the kitchen.The staff said they had none, but then they came back with a plate and a fork and said that was literally all the kitchen supplies they had available.
Business response:
Thank you for your review. We apologize if the kitchenware was not made available to you. We will follow up on your concerns with the appropriate team to make sure we do not disappoint you in the future. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We value your concerns and hope you will return for the perfect stay you deserve. Sincerely, Hotel Manag... read more
Front desk staff was great! Could use better cooking utensils.
Business response:
Thank you for reviewing Extended Stay America. We are happy to see your generous rating and appreciate your kind comments about our front desk associates. We value all your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Would have loved to stay longer We had to switch rooms twice first room the toilet didn’t work even though it was an updated toilet second room the dishwasher had water standing in it but the fact that it had a dishwasher was a plus also one of the burners didn’t work moved to the third room everything worked. The only thing I can say is that it needs a little updating and Cleaned a little better like the clock felt grimy and the bathtub had mold all around the edges other than that it was a really comfortable stay. The staf... read more
Business response:
Mario, thank you for sparing some time to share your review of Extended Stay America. It is a delight to know our associates assisted you very brilliantly and that you had a comfortable stay. We appreciate your constructive feedback as it will help us enhance our accommodations. Your excellent rating is highly appreciated, and we look forward to welcoming you again. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Teresa, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.