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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well priced. Will be staying again. Wish they had WiFi and if they did , they should tell guests so we don’t have to guess.
Not the best, but not the worst My room was nice. The staff were friendly. The hallways and elevator were nasty. Like no one swept the carpets or mopped the elevator floor or wiped the buttons down in a while. Also, other guests put their garbage in the hallway and it would still be there the next day. Same thing with out on the deck. Nice deck, however, the cigarette butts were not emptied daily and the trash was not taken out daily.
Business response:
Jessica, thank you for taking the time to review your stay with us. We are glad to read you had liked your room and that the service provided by our staff. However, we are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincere... read more
There used to be a pool apparently, but it was filled in with concrete. The air conditioner in the room was so weak, we could hardly tell it was on. Also, the lobby, elevators, and hallways smelled raunchy, I felt like I was going to throw up.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Good Overall Overall a short pleasant experience. After a day of being out in 90 degree weather we were looking forward to the indoor pool, as stated in the description, and it was permanently removed. We were very upset as we’re my kids who were looking to cool down. Otherwise hotel, rooms, linens were very clean.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
I like the location, room setup and staff was ok but the fire alarm went off when I sprayed my sport body spray while sitting on the bed.
The rooms are not very clean...the beds very uncomfortable especially the sofa bed. Otherwise it was a good stay
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your observation regarding your room and have taken note of it. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We had a lovely visit and the staff was very friendly. The room was nice but the bathroom sink had some hair in it as did the shower. Other than that it was clean. We were slightly disappointed at 8am that there was no coffee (we assume due to COVID) and we did not have a coffee maker in our room.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,424 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.