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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok stay. Sticky floor, broken drawer.
Business response:
Dear Vladimir, We appreciate the time you took to review your experience. It is good to know overall, your stay was good. However, we apologize for any housekeeping and maintenance concerns you experienced. Please be assured we will address this with the respective teams. We hope you will give us a chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
They have a pool and around the property was very clean
Business response:
Dear Bajotta, Thank you for staying at our hotel. We want to apologize if we did not meet all of your expectations. We value hearing from our guests as this lets us know where we need to focus our attention to better improve our guest experience. We are glad you could take advantage of our pool. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management
Great stay and value for money, with SMILE :-) The Hotel Manager is Amazingly awesome and very helpful and friendly too.
Business response:
Dear Sunil, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back soon. Sincerely,Hotel Management
The property was clean on the outside. The night staff was rude. Morning staff much more pleasant. We where 5 people and the pullout couch was only springs. No one could sleep on it so my father ended up sleeping on the floor with head pillows under him. The beds also where uncomfortable (lumpy and huge dent in the middle). The only thing in the room that was completely clean where the towels. Bathroom had old soap stains and soap scum all over shower and bathroom sink. Sink in kitchen was dirty with fold food stains. Fridge... read more
Business response:
Dear Julyvette, Thank you for choosing our hotel during your recent visit to Philadelphia. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the... read more
I booked with Expedia the hotel extended hotel at 8 swedesford rd Malvern, pa. This issue was that they had no rooms available and Expedia didn’t really gave a room for me. I won’t use Expedia again.
Business response:
Dear Chase, Thank you for your recent visit and your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary. However, we try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Counter was sticky. Broke hair dryer. Hallway traffic you can hear in bed.
Business response:
Dear Jeff, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are shared with our housekeeping team to further work on the missed area. Our front desk team has the answer to all your problems during your time with us. We hope you consider this an isolated incident and stay with us again.Sincerely,Hotel Management
It seems like this property also houses the homeless. A gentleman said he paid $70/night yet Expedia charged me $250/night
Business response:
Dear Carolyn, It was disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. Please reach out to the hotel so we can review the charges and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.