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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is very clean and nice. Breakfast could be improved.
Everything was good except for the breakfast. The worst breakfast I’ve ever had. Only coffee and muffin with energy bars. I’d rather they don’t have breakfast. This is so misleading
Business response:
Dear Tianhang, Thank you for choosing us and sharing your review and details about your recent stay. We are glad you had a pleasant time here. Our team's priority is ensuring guests have a comfortable and relaxing stay. Further, we apologize if the breakfast offered was different from what you liked. Your issues are valuable and always taken seriously to improve our service. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The cleaning this the rooms were very spotless very nice and neat. I will come and stay there again.
Business response:
Dear Deborah, We thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. Hosting you again when you return to the city would be an honor. Have a wonderful day, and travel safely.Sincerely,Hotel Management
The hotel is old and smells. The staff was friendly, but unless you really need to save the money I would not recommend staying here.
Business response:
Dear Thomas, Thank you for choosing our hotel during your recent visit to our area. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Old, terrible, broken sink, broken cabinets, people fixing their cars in the parking lot, etccccc.
Business response:
Dear NNeil, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our front desk team is available to make your stay comfortable, and we wish you stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Clean I had a great time, it was very clean.
Hallways smelled like cigarettes and floor in the room was sticky
Business response:
Dear Perla, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.