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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay for business stay. Nothing special. Hotel could use some renovations. No breakfast available when I stayed there. I asked for some cooking supplies in the kitchen.The staff said they had none, but then they came back with a plate and a fork and said that was literally all the kitchen supplies they had available.
Business response:
Thank you for your review. We apologize if the kitchenware was not made available to you. We will follow up on your concerns with the appropriate team to make sure we do not disappoint you in the future. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We value your concerns and hope you will return for the perfect stay you deserve. Sincerely, Hotel Manag... read more
Front desk staff was great! Could use better cooking utensils.
Business response:
Thank you for reviewing Extended Stay America. We are happy to see your generous rating and appreciate your kind comments about our front desk associates. We value all your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Would have loved to stay longer We had to switch rooms twice first room the toilet didn’t work even though it was an updated toilet second room the dishwasher had water standing in it but the fact that it had a dishwasher was a plus also one of the burners didn’t work moved to the third room everything worked. The only thing I can say is that it needs a little updating and Cleaned a little better like the clock felt grimy and the bathtub had mold all around the edges other than that it was a really comfortable stay. The staf... read more
Business response:
Mario, thank you for sparing some time to share your review of Extended Stay America. It is a delight to know our associates assisted you very brilliantly and that you had a comfortable stay. We appreciate your constructive feedback as it will help us enhance our accommodations. Your excellent rating is highly appreciated, and we look forward to welcoming you again. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Teresa, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Richard, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
guess it was OK Having a “full kitchen” seemed like a good idea, but since it unexpectedly did not provide pots, pans, dishes, utensils, et cetera, it turned out to be nearly useless. These items are generally provided at other comparable motels where I have stayed, so I brought food with me in order to be able to prepare my own meals while I was there, but was unable to do so. The unexpected deletion of the advertised continental breakfast only exascerbated this shortcoming. Aside from these issues (which were by no means m... read more
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked your refreshing suite. However, we regret your disappointment with breakfast not being available during your visit. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Kindly note, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.