Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and especially our relaxing pool. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Jana, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you experienced while you were here. We have shared your feedback with our housekeeping team to take the necessary actions. Thank you also for sharing your observations, and we hope to have you back with us again. Sincerely, Hotel Management 

Business response:

Brett, thank you for letting us know that you found Extended Stay America to be a good value. We are glad you had a great time with us and that you loved our courteous service. We appreciate your feedback and look forward to welcoming you again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for the outstanding review! We were delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. Thank you for acknowledging our Front Desk team for a job well done. We'll be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Vincent, we are happy you had an excellent stay at Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. Thank you for including us in your travel plans. We invite you to visit us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry for the smoke odor you encountered in the elevator and regret the maintenance issue you had in your room. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Vincent, thank you for including Extended Stay America in your travel plans. We were delighted to read that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you again, and we hope to see you again soon. Sincerely, Hotel Management