Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Thank you for your review. We apologize for the cleanliness issues you experienced while you were here. We have shared your feedback with our housekeeping team to take the necessary actions. Thank you also for sharing your observations, and we hope to have you back with us again. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to take the necessary actions. Thank you also for sharing your observations, and we hope to have you back with us again. Sincerely, Hotel Management 

Business response:

Brett, thank you for letting us know that you found Extended Stay America to be a good value. We are glad you had a great time with us and that you loved our courteous service. We appreciate your feedback and look forward to welcoming you again on your next visit to our area. Sincerely, Hotel Management 

Business response:

We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the outstanding review! We were delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. Thank you for acknowledging our Front Desk team for a job well done. We'll be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Vincent, we are happy you had an excellent stay at Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. Thank you for including us in your travel plans. We invite you to visit us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry for the smoke odor you encountered in the elevator and regret the maintenance issue you had in your room. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management