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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is old and smells. The staff was friendly, but unless you really need to save the money I would not recommend staying here.
Business response:
Dear Thomas, Thank you for choosing our hotel during your recent visit to our area. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Old, terrible, broken sink, broken cabinets, people fixing their cars in the parking lot, etccccc.
Business response:
Dear NNeil, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our front desk team is available to make your stay comfortable, and we wish you stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Hallways smelled like cigarettes and floor in the room was sticky
Business response:
Dear Perla, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Managem... read more
Toilet wouldn’t flush. Place is gross. Got a refund for a night. Ladymanager was apologetic and helpful, but I’ll never stay again
Business response:
Dear Erin, Thank you for choosing us and for your feedback. Although Our manager was helpful and got a refund, we apologize for the inconvenience you had with the maintenance issue during your stay. What you experience is not typical of our hotel or the service we deliver. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay you deserv... read more
The room is extremely dated and old. I thought we booked a double Queen through Expedia since that is how it was listed. Upon check in, was told that they were maxed and there was a Queen with a sofa bed left. Well that sofa bed was full of crumbs, dirt and STAINS. It was awful.
Business response:
Dear Holly, Thank you for choosing us. We are sorry for not meeting your expectations of the category of room. Also, we regret the housekeeping issues you encountered in the suite delivered to you. Please allow us to improve this concern for you on your next trip and ensure they are never repeated. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely,Hotel Management
noisy
Business response:
Dear Hadi, Thank you for being our guest and letting us know about your stay. Please accept our sincere apologies for the difficulties you encountered due to the noise. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.