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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very dirty. Everything was gross and stained. Blood stair on the shower curtain. We could not stay the night
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
When I checked into my room it was disgusting. The room was not clean after the previous person was there. Animal hair was all over the place. The sink had stuff in it. Something was spilled on the phone and walls. I did ask for a different room. This room was better, but the trash can was not empty in the bathroom, there was stuff in the drawers, when I went out to get something to eat the window was open upon my return. The hotel itself was very dirty. The rooms are noisy. Whatever anyone is cooking carries throughout the ... read more
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and property very seriously and will be looking into the feedback you provided. We hope you will reconsider, and this will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Never Again There were five of us, and we only had 2 towels and one wash cloth to start with. We told them we wanted 5 of each, and I finally went down at around 9 p.m. when they had them ready. I had to pick them up (no biggie). There was a lot of noise from the room above us (jumping and banging). It raddled our doors etc. We told the desk about it, and they said they would take care of it. They did NOT take care of it. It went on until 2 in the morning, and then started back up at around 4:30 a.m. We were gone most of the... read more
Business response:
David, thank you for your review. We are really your sleep was disturbed due to the other guests on the property and regret the lack of responses you received from our associates. Key goals at our hotel are to provide outstanding service and to respond to a guest's needs in a timely fashion, so we apologize that we fell short of this. We have shared your observations with the appropriate individuals and will use them to improve going forward. We would also like to inform you that, to respect the privacy of our guests staying... read more
Our room was invested with stink bugs. They were in my sheets, on the covers and all over the ceiling. Our room smelled like brown rice and curry. The left with windows open (i think to mask the smell). The microwave, stove and dishwasher were disgustingly dirty. There was something that looked like popcorn all over the rug and even in the hallway. The furniture was outdated and showing signs of wear. My friend put on the heat and it smelled like burnt hair. I will never stay there again. The only thing that was nice was the... read more
Business response:
We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we have regular pest control services at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention, and we hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
When I showed up - they didn't have a clean room ready for me. I told them I'd come back later to check in. When I did come back they told me that I didn't come soon enough so they gave my room away and the hotel was booked. The only one they had open for me was one that was closed due to a "heavy smoke smell". They also told me I wasn't allowed to eat the breakfast. I didn't care at the time so took the room as it was my only option. When I got in there, there were only 2 pillows and blood on the sheets. I've never been mor... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We are also sorry for your disappointment with the breakfast. Your feedback is important to us, and we will use it to improve our services going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worst room I have stayed in I have never been to a room as horrible as this one. We were using the hotel as we were traveling from DC back to NYC so we checked in late (around 11pm).The lobby is very weird but we looked past that, however when we got to the room, the room smelled like a wet dog. I contacted the front desk and they gave me a water down febreze. We tried to get a different room l, however they said they were sold out. And since it was late there was no availability nearby on any other hotels. Since we couldn’t... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Good price, but the room was dirty and stunk The price was good, but the room was rather run down and stunk. The rug was a bit retched, but there were no bugs at least. Our room looked NOTHING like the beautiful rooms in the pictures.
Business response:
Richard, thank you for your feedback. We apologize for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.