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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Long line didnt even get to sleep here Longest line ive ever seen at a hotel had to wait out side in the rain me and other people stood out side for atleast 1 hour after that we decided to take pur money else where.
Business response:
Tyrone, thank you for your recent visit and for your feedback. We are deeply sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. We appreciate you pointing your concern out, as it will help us improve. We value you as a guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Management
This the second time I stayed there for the location but cleanliness was bad specially during this covid19 time. Walking bear foot and get your feet dirty (black) sofá bed was with dirty and with other people clothes.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to take the necessary actions. Thank you also for sharing your observations, and we hope to have you back with us again. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
very dirty. Everything was gross and stained. Blood stair on the shower curtain. We could not stay the night
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
When I checked into my room it was disgusting. The room was not clean after the previous person was there. Animal hair was all over the place. The sink had stuff in it. Something was spilled on the phone and walls. I did ask for a different room. This room was better, but the trash can was not empty in the bathroom, there was stuff in the drawers, when I went out to get something to eat the window was open upon my return. The hotel itself was very dirty. The rooms are noisy. Whatever anyone is cooking carries throughout the ... read more
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and property very seriously and will be looking into the feedback you provided. We hope you will reconsider, and this will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Never Again There were five of us, and we only had 2 towels and one wash cloth to start with. We told them we wanted 5 of each, and I finally went down at around 9 p.m. when they had them ready. I had to pick them up (no biggie). There was a lot of noise from the room above us (jumping and banging). It raddled our doors etc. We told the desk about it, and they said they would take care of it. They did NOT take care of it. It went on until 2 in the morning, and then started back up at around 4:30 a.m. We were gone most of the... read more
Business response:
David, thank you for your review. We are really your sleep was disturbed due to the other guests on the property and regret the lack of responses you received from our associates. Key goals at our hotel are to provide outstanding service and to respond to a guest's needs in a timely fashion, so we apologize that we fell short of this. We have shared your observations with the appropriate individuals and will use them to improve going forward. We would also like to inform you that, to respect the privacy of our guests staying... read more
Our room was invested with stink bugs. They were in my sheets, on the covers and all over the ceiling. Our room smelled like brown rice and curry. The left with windows open (i think to mask the smell). The microwave, stove and dishwasher were disgustingly dirty. There was something that looked like popcorn all over the rug and even in the hallway. The furniture was outdated and showing signs of wear. My friend put on the heat and it smelled like burnt hair. I will never stay there again. The only thing that was nice was the... read more
Business response:
We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we have regular pest control services at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention, and we hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.