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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice but the beds were uncomfortable and overall the room was a bit run down.
Business response:
Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another... read more
Probably would not stay there again It could have been cleaner but wasn't too bad It is very dark and couldn't even put on make-up.
Business response:
Janemarie, thank you for taking the time to write a review about your experience at our hotel. We strive to consistently deliver exceptional service so we apologize for the issues you had in your room. We appreciate your patience and have shared your feedback with the appropriate team. We would welcome an opportunity to restore a favorable impression on your next stay. Sincerely, Hotel Management
Dont book here you will not have a room on arrival Dont book here, you may not have a room when you show up. We showed up and they didn't have a room for us and didnt contact us beforehand. Also they couldnt of cared less about helping to find anoter room. When Hotels.com contacted them they said there was 2 others this same thing happened with, no room when they showed up and no contact before. Sounds like they are overbooking and some will be screwed with no room. Staff there was no help at all. On the otherhand Rachel at ... read more
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you will consider this an isolated incident and come back for another stay. Sincerely, Hotel Management
The worst experience ever This trip was over booked and we had no where to stay after driving 5 hours with small children we had to sleep in the car
Business response:
Geneva, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you all. Sincerely, Hotel Management
Staff friendly and helpful. Property needs updated and a thorough deep cleaning.
Business response:
Thank you for your review. We are sorry the cleanliness of our property was not to your expectations and regret any inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On a positive note, we are happy to know you liked our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I expected this hotel to be really nice considering it’s around several companies but it was an awful hotel. It was dirty, had a bad odor throughout the hotel, the room didn’t look like it was cleaned forget sanitized. It was a disappointing hotel overall. The only thing nice about the hotel was the staff. Everyone was super friendly and kind.
Business response:
Thank you for your feedback. We apologize for the housekeeping oversights you outlined. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.