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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpets need to be replaced in the whole building
Business response:
Brian, thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Denied my room reservation and said yhey were overbooked.
Business response:
Douglas, thank you for staying with us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
ANGRY By far the worst hotel experience i have ever had! I traveled professionally for the DoD for over ten years, as well as worked with many hotels hosting events for deploying and returning service members. I have never had such a terrible customer service, hotel, and follow-up experience in all of my life! Every job I have ever had has been some what related to customer service and this was absolutely unbelievable! I have on hold with their customer service over an hour, filled out three of heir surveys sent to me, and h... read more
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
The staff was nice but the beds were uncomfortable and overall the room was a bit run down.
Business response:
Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another... read more
Probably would not stay there again It could have been cleaner but wasn't too bad It is very dark and couldn't even put on make-up.
Business response:
Janemarie, thank you for taking the time to write a review about your experience at our hotel. We strive to consistently deliver exceptional service so we apologize for the issues you had in your room. We appreciate your patience and have shared your feedback with the appropriate team. We would welcome an opportunity to restore a favorable impression on your next stay. Sincerely, Hotel Management
Dont book here you will not have a room on arrival Dont book here, you may not have a room when you show up. We showed up and they didn't have a room for us and didnt contact us beforehand. Also they couldnt of cared less about helping to find anoter room. When Hotels.com contacted them they said there was 2 others this same thing happened with, no room when they showed up and no contact before. Sounds like they are overbooking and some will be screwed with no room. Staff there was no help at all. On the otherhand Rachel at ... read more
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you will consider this an isolated incident and come back for another stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.