This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I showed up - they didn't have a clean room ready for me. I told them I'd come back later to check in. When I did come back they told me that I didn't come soon enough so they gave my room away and the hotel was booked. The only one they had open for me was one that was closed due to a "heavy smoke smell". They also told me I wasn't allowed to eat the breakfast. I didn't care at the time so took the room as it was my only option. When I got in there, there were only 2 pillows and blood on the sheets. I've never been mor... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We are also sorry for your disappointment with the breakfast. Your feedback is important to us, and we will use it to improve our services going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worst room I have stayed in I have never been to a room as horrible as this one. We were using the hotel as we were traveling from DC back to NYC so we checked in late (around 11pm).The lobby is very weird but we looked past that, however when we got to the room, the room smelled like a wet dog. I contacted the front desk and they gave me a water down febreze. We tried to get a different room l, however they said they were sold out. And since it was late there was no availability nearby on any other hotels. Since we couldn’t... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Good price, but the room was dirty and stunk The price was good, but the room was rather run down and stunk. The rug was a bit retched, but there were no bugs at least. Our room looked NOTHING like the beautiful rooms in the pictures.
Business response:
Richard, thank you for your feedback. We apologize for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Nasty carpets, furniture, blinds/curtains, bedding. The worse place I've stayed in my life! All day the next day, I had itchiness all-over! Floors were sticky, headboard was dirty, wall was dirty. EVERYTHING WAS DIRTY!
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We truly hope that you will choose us again so that we can provide you with a more satisfactory stay. Thank you again for your feedback... read more
wont stay again I cannot believe you can say there is what you need ava at hotel no ice no toaster had to go buy one very limited on what they have when go to breakfast and no coffee ask front counter she throws a fit to have to fix there are junk cars in parking lot white sicon grill have lite gas with lighter fix the ingintor
Business response:
Sherry, thank you for posting a review of your stay. We apologize for not meeting all your expectations and the poor service provided by our associates. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We have also discussed your feedback with our associates to remind to our primary goal is to provide outstanding customer care to our guests. We hope you will consider a return visit so we can make it up to yo... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.