This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty carpets, furniture, blinds/curtains, bedding. The worse place I've stayed in my life! All day the next day, I had itchiness all-over! Floors were sticky, headboard was dirty, wall was dirty. EVERYTHING WAS DIRTY!
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We truly hope that you will choose us again so that we can provide you with a more satisfactory stay. Thank you again for your feedback... read more
wont stay again I cannot believe you can say there is what you need ava at hotel no ice no toaster had to go buy one very limited on what they have when go to breakfast and no coffee ask front counter she throws a fit to have to fix there are junk cars in parking lot white sicon grill have lite gas with lighter fix the ingintor
Business response:
Sherry, thank you for posting a review of your stay. We apologize for not meeting all your expectations and the poor service provided by our associates. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We have also discussed your feedback with our associates to remind to our primary goal is to provide outstanding customer care to our guests. We hope you will consider a return visit so we can make it up to yo... read more
Not worth the few dollars of savings I selected this hotel because I needed a reasonably priced room, no frills necessary. However, this is REALLY no frills. It was clean, and there was AC (which was important because it was brutally hot that weekend). However, the two evening staff were truly rude and not helpful at all. The hallways stank from smoke, there were no shampoo/soap in the rooms, nor any sheets/blankets for the extra, and it seemed a real hassle for the staff to get them for us. The breakfast was not a breakfast... read more
Business response:
Deborah, thank you for your review. We apologize for the poor service you received from our associates and the smoke smell you experienced while in the hallways. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. Also, know we're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redee... read more
Terrible online sales I book the room at KAYAK, but the staff told me that there is NO room when I arrived. And gave me another address. It is much inconvenient !
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We apologize for the inconvenience it caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The sofa bed mattress was 2 inches thick. The breakfast consisted of instant oatmeal and Nature Valley granola bars
Business response:
Thank you for posting a review of your stay. We're sorry for not meeting all your expectations. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
The facility is out of date and needs through cleaning. The AC and refrigerstor are extremely loud
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.