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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst experience ever This trip was over booked and we had no where to stay after driving 5 hours with small children we had to sleep in the car
Business response:
Geneva, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you all. Sincerely, Hotel Management
Staff friendly and helpful. Property needs updated and a thorough deep cleaning.
Business response:
Thank you for your review. We are sorry the cleanliness of our property was not to your expectations and regret any inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On a positive note, we are happy to know you liked our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I expected this hotel to be really nice considering it’s around several companies but it was an awful hotel. It was dirty, had a bad odor throughout the hotel, the room didn’t look like it was cleaned forget sanitized. It was a disappointing hotel overall. The only thing nice about the hotel was the staff. Everyone was super friendly and kind.
Business response:
Thank you for your feedback. We apologize for the housekeeping oversights you outlined. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
My experience with a front desk agent was not good. The agent was very rude and didn’t offer and suggestions or any fix to a small issue. Instead he became very confrontational and boisterous. This agent has been employed with ESA for 7 years so he is always right....
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Smells Bad, Though Friendly Staff... Avoid! The hotel smelled awful (kind of like stale pizza and spicy asian noodles of some kind.
Business response:
David, thank you for reviewing your experience with us. We are sorry we were not able to provide you with the fresh accommodations that you expected. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates provided. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Yikes! Alas, the cleanliness of the hotel left much to be desired. The room was noticeably dusty, and when I left in the morning my sinuses were stuffed. I found a long black hair in my sheets -- and my hair is neither long nor black. The whole room felt dingy and threatening. I also had to wait for quite a while to be served at the front desk. A sign suggested that the clerk was off helping other people, but I have my doubts -- they emerged from a room just behind the front desk once I called them after waiting for well ove... read more
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We regret the inconvenience caused, and we hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.