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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My experience with a front desk agent was not good. The agent was very rude and didn’t offer and suggestions or any fix to a small issue. Instead he became very confrontational and boisterous. This agent has been employed with ESA for 7 years so he is always right....
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Smells Bad, Though Friendly Staff... Avoid! The hotel smelled awful (kind of like stale pizza and spicy asian noodles of some kind.
Business response:
David, thank you for reviewing your experience with us. We are sorry we were not able to provide you with the fresh accommodations that you expected. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates provided. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Yikes! Alas, the cleanliness of the hotel left much to be desired. The room was noticeably dusty, and when I left in the morning my sinuses were stuffed. I found a long black hair in my sheets -- and my hair is neither long nor black. The whole room felt dingy and threatening. I also had to wait for quite a while to be served at the front desk. A sign suggested that the clerk was off helping other people, but I have my doubts -- they emerged from a room just behind the front desk once I called them after waiting for well ove... read more
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We regret the inconvenience caused, and we hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Not Clean - Seaman on bedding Considered there was seaman on our bedding I would say we were very disgusted
Business response:
Jennifer, thank you for choosing our hotel and for sharing your feedback. Please accept our apologies for the inconvenience you experienced in your suite. We strive to provide superb hospitality to every guest, yet it seems we fell short this time. Your comments have been shared with our team to make sure this does not happen again. hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room smelled of old smoke, felt dirty and the bedding was uncomfortable. The bed itself was one of the worst I’ve ever laid on. I left in the middle of the night because I couldn’t take it.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the housekeeping issues you encountered in your suite. Also, we are sorry for the discomfort you had with the mattress. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Got a skillet for saucers and two forks. No knives spoons or glasses.
Business response:
Khalid, thank you for being our guest. We are sorry you had a substandard experience. We strive to make sure each guest has a pleasant stay, so we apologize for the lack of kitchenware which hampered your experience. Your comments will be discussed with the appropriate individuals in an effort to enhance our facilities. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.