This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent Service All workers of this hotel are just fantastic, the premises are very good, I enjoyed the pool, but about the internet access, I did not like the need to call an 1800 number to fix me internet access, while in other extended stay locations this is automatic.
Front desk staff was very friendly and accomodating
Happy with stay overall Only thing to improve on would be to let customer know about WiFi code, location of pool and breakfast hours upon check in. Once I was able to connect to WiFi it kept going in and out...
Nice size room. Great value. The rooms are very large, clean, and hotel was in a great location.
med stay Easy access to main roads/hwys, close shopping for food & other travel needs. Great place for resting and eating in. General stores are only a couples mins away in nice local strip malls.
there was no service provided, we requested room cleaning, we were told it is $10 per day, no changing of towels or bed sheets for two days, no toiletries - soap, shampoos, lotions etc.. breakfast was only energy bars, apples & oranges and muffins, coffee were two pots if finished no more is provided.
THE WORST Worst ever... Check in: Elevator broken Day 1: NO Wake up call and No Coffee pot, Keys didnt work Day 2: Room not cleaned & no fresh towels or toiletries Day 3: Woke up to smoke in hall and fire alarm, toaster issue. DO NOT EVER say at these hotels
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available at the front desk. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities d... read more
Away from home Had to stay away from home for repairs and could not go into home. Disappointed that they supplied absoulty nothing required to use the kitchen area. The air conditioning unit was right next to couch you could not use it to watch TV. The supposed bag breakfast was a joke. Highly disappointed for the price we paid we booked it because it was pet friendly and after booking a non refundable room was informed on confirmation that there was a additional charge per day for the pet.
Business response:
Thank you for your review. I apologize that your stay was not to your expectations. Dishes are available at the front desk upon request. Moving forward, I will make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.