Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Jennifer, thank you for choosing our hotel and for sharing your feedback. Please accept our apologies for the inconvenience you experienced in your suite. We strive to provide superb hospitality to every guest, yet it seems we fell short this time. Your comments have been shared with our team to make sure this does not happen again. hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the disappointing stay you had, and we regret the housekeeping issues you encountered in your suite. Also, we are sorry for the discomfort you had with the mattress. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Khalid, thank you for being our guest. We are sorry you had a substandard experience. We strive to make sure each guest has a pleasant stay, so we apologize for the lack of kitchenware which hampered your experience. Your comments will be discussed with the appropriate individuals in an effort to enhance our facilities. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Nakeia, thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. We are sorry for the cleanliness issues you encountered during your visit and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with our pest control provider and housekeeping team to address the issues immediately. We also regret your disappointment with our internet and the service issue you experienced at our front desk. We have discussed your comments with our associates to make sure we are consistent with our service delivery. Sincerely, Hotel ... read more

Business response:

Diamond, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management 

Business response:

We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management