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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience Extended stay will never receive any business from myself or my family ever again...I know they’re individually managed but the lack of empathy as a customer service agent was unacceptable!
Business response:
Nakeia, thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
I had a roach in my room i told the front desk lady and she said she would send an exterminator. Not move me. I paid for faster internet at 10pm and it was stated 24hrs. I wasn't Happy but i understood when i checked out and check back in i no longer had the same internet speed. I left came back and there were 2 more roaches in my room. Next desk attendant offered to move me and suggest I wash my clothes. Not offer any coins but suggest that i should. The elevator was dirty and my bathroom had a dirty wash cloth hanging from... read more
Business response:
David, thank you for being our guest. We are sorry for the cleanliness issues you encountered during your visit and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with our pest control provider and housekeeping team to address the issues immediately. We also regret your disappointment with our internet and the service issue you experienced at our front desk. We have discussed your comments with our associates to make sure we are consistent with our service delivery. Sincerely, Hotel ... read more
Business response:
Diamond, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Long line didnt even get to sleep here Longest line ive ever seen at a hotel had to wait out side in the rain me and other people stood out side for atleast 1 hour after that we decided to take pur money else where.
Business response:
Tyrone, thank you for your recent visit and for your feedback. We are deeply sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. We appreciate you pointing your concern out, as it will help us improve. We value you as a guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Management
This the second time I stayed there for the location but cleanliness was bad specially during this covid19 time. Walking bear foot and get your feet dirty (black) sofá bed was with dirty and with other people clothes.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to take the necessary actions. Thank you also for sharing your observations, and we hope to have you back with us again. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.