This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel facility was not properly cleaned in the general areas, the elevator and hotel rooms. Certain things were dirty or had a weathered look and feel or needed proper maintenance or replacement (e.g., broken lamps). The staff member at the desk was friendly and helpful.
Business response:
Dear Timothy, although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests. We apologize for the maintenance and cleanliness issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We apologiz... read more
Overall this is a pretty nasty hotel. Not even a good value.
Business response:
Dear Jennifer, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Clean sheets, ease of location. On checkin Friday, was told bathroom light did not work, but would be fixed the next day. Was not fixed by check out Monday. Bath to Shower diverter did not work, and no one to fix it. Had to put other light in bathroom, and rig the tub faucet to get some type of shower. Carpets very dirtu through out the property. Ours was sticky and had to wear socks.
Business response:
Dear Eric, thank you for staying with us and sharing your experience. Please accept our apology for the bathroom fixtures not working correctly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We also apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to ... read more
Waited for 20 minutes until someone checked us in, there were no sheets on any of the beds and the room had a funny smell.
Business response:
Dear John, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
First, there was no staff. I had to call a number that was posted at the front desk to reach a staff member. She told me was “cleaning a room” so give her a few minutes. She then tells me since I booked through Expedia, my reservation was overbooked so my room was not ready?? She told me I would have to wait another hour for clean linen so she could make the bed, “or you can make it yourself.” If it wasn’t for the holiday weekend and everything in the area being booked due to numerous sports tournaments, I would have walked ... read more
Business response:
Dear sofia, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for taking the time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management
The room was definetly not worth what we paid for it. The beds were harder than a rock there were ants crawling all on the night stand the bathroom was just gross under the sink in the cabinet was not wvem cleaned
Business response:
Dear Danielle, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The property was ok. Too much noises coming from the top floor. The door that opens up to the small patio was broken..you can go out but have to walk around to get in.
Business response:
Souksomchay, thank you for evaluating your recent stay. We are very sorry you were inconvenienced by the noise from other guests and the concerns you outlined. Please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. Thank you again for taking the time to tell us about your visit, and we hope to welcome you back soon. Sincerely, Hotel Management
It was not the cleanest hotel we stayed at. Updates needed to be done and i needed to wipe down and clean the bathroom when we arrived because of hair left behind. One of our rooms was never made up and we needed to get a new room which was a handicapped room. There were several times that no one was maning the desk. I would not stay here again or recommend.
Business response:
Richard, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.