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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I can't really say I like too much about the property or the place I had issues with the first room I was in being dirty not being cleaned properly they were bugs on the floor and hair in the sink in the bathroom they moved me to a second room and when they did the air conditioner/heater did not work in that room and when I mentioned it to them they said they were unable to move me due to being overbooked already so I had asked them just to move me back to the original room and clean it as the AC worked it was a fight but in... read more
Business response:
Edward, thank you for being our guest. Please accept our apologies for not providing you with a comfortable stay. Our staff usually does a great job assisting all the customer needs, but from your review, it is clear that we fell short this time. We have shared your feedback with our housekeeping, maintenance, and front desk staff to ensure we provide excellent guest service. Please consider giving us another chance so that we can make it up to you. Sincerely, Hotel Management
Would not honor my reservation and front desk was of no help in securing a room for me. Literally was left with out a place to sleep. Front desk clerk was rude and not helpful at all. Do not stay here!
Business response:
John, thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Rude employees, dirty/nasty hotel in general. This place was pretty bad. The check-in process was a nightmare. I already paid for the room, showed them my drivers license and credit card, and even showed them the receipt I printed and they refused to let me in my room. They demanded I pay again for the room even though I had the receipt showing I already paid. (Right now I'm fighting them to get one of the charges reversed) The entire lobby, hallway, reception area smelled of marijuana so bad it was laughable. There was some... read more
Business response:
Adam, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
When we arrived there was not a reservation for us and the hotel was full. Was told that since I hadn't paid online when I made the reservation that I didn't have a room.
Business response:
Elizabeth, thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The carpets need to be replaced in the whole building
Business response:
Brian, thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Denied my room reservation and said yhey were overbooked.
Business response:
Douglas, thank you for staying with us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
ANGRY By far the worst hotel experience i have ever had! I traveled professionally for the DoD for over ten years, as well as worked with many hotels hosting events for deploying and returning service members. I have never had such a terrible customer service, hotel, and follow-up experience in all of my life! Every job I have ever had has been some what related to customer service and this was absolutely unbelievable! I have on hold with their customer service over an hour, filled out three of heir surveys sent to me, and h... read more
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.