Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Dear David, Thank you for your review! We're glad to hear that you enjoyed a clean room and found the mattress to be very comfortable during your stay. Comfort and cleanliness are top priorities for us, and it’s always rewarding to know when we’ve delivered on those expectations. Whether it's a short visit or an extended stay, our goal is to provide a relaxing and welcoming experience for every guest. We appreciate you choosing Extended Stay America and look forward to the opportunity to welcome you back for another comforta... read more

Business response:

Dear Brian, Thank you for taking the time to share your feedback. We’re delighted to hear that you had a comfortable stay at Extended Stay America. Providing a relaxing and pleasant environment for our guests is one of our top priorities, and it’s wonderful to know we met your expectations. Our team works hard to ensure every detail of your visit contributes to your overall comfort, and your kind words mean a lot to us. We truly appreciate your support and look forward to welcoming you back for another enjoyable and seamless... read more

Business response:

Dear jose, We sincerely apologize for the unpleasant odor you experienced in your room. A fresh and clean environment is essential to a comfortable stay, and we regret that we fell short in this regard. Your comments have been shared with our housekeeping team so the issue can be promptly addressed and corrected. We truly value your input as it helps us improve our service and guest experience. We hope you’ll consider giving us another opportunity to serve you better. Sincerely, Hotel Management